Center Operations Specialist

Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description U.S. Citizenship Required Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. Don’t take our word for it. The external Great Place To Work survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high-quality, self-sustaining, and cost-efficient programs, events, and activities in locations surrounding the Center(s). It provides valuable, engaging, and memorable experiences for military service members and their families, and may also guide and administer volunteers. Principal Duties and Responsibilities (*Essential Duties)

• Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.
• Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs, and services; troubleshoot to resolve issues. May direct and manage vendors.
• Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational, and statistical reports as requested. Provide ad hoc reports as required.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation, and follow-on.
• As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media, and database management.
• Assist with operations and programs communications and awareness. Compile and prepare announcements, stories, and photos for social media, local media representatives, and website publications, ensuring that content conforms to USO media guidelines.
• Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities, and events on and off US military installations, including coordinating all functions, materials, and assets to ensure that these programs, activities, and events are effective and run efficiently.
• Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event, or activity changes.
• With key internal and external stakeholders, assist in developing, improving, and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.
• Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.
• Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.

Job Specifications

• High School Diploma or equivalent.
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
• Must be a strong advocate of the USO's mission.

Details

• This position is located in Camp Buehring, Kuwait.
• U.S. Citizenship Required.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check education, criminal and driving required.

The statements contained herein describe the scope of the responsibility and essential functions of this position. #J-18808-Ljbffr