Steward - Hyatt Place Kuala Lumpur Bukit Jalil

Summary

· Customer Service · Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay. · Performs Host duties as requested and required with operational needs in all areas of the hotel. · Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target. · Handles all guests inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations. · Maintains positive working relationships with guests and colleagues. · Establishes a rapport with guests maintaining good customer relationships. · Operational · Ensures that minimum brand standards have been implemented. · Works closely with other Hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. · Be supportive and flexible with other departments, in a spirit of “We work through Teams”. · Maintains par stocks of all equipment and guest supplies as required. · Clean and sanitize all kitchen surfaces, dishware, glassware, pots, pans, and utensils. · Operate dishwashing machinery and manually wash specific items as needed. · Dispose of waste properly and manage recycling, compost, and garbage bins according to hotel policies. · Ensure kitchen stations are stocked with necessary supplies, including dishware and kitchen utensils · Report any issues with kitchen equipment or dishwashing machines and assist with minor repairs if required · Follow hotel health and safety regulations, including proper use of cleaning chemicals and sanitizers. · Support the Kitchen team with basic prep tasks or other duties as directed.

Qualifications

§ Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. § Ensures high standards of personal presentation and grooming. § Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. § Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International. § Attends learning sessions and meetings as and when required. § Carries out any other reasonable duties and responsibilities as assigned.