Client Service Associate
Detalhes do emprego
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference; we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Melbourne, Australia! Key responsibilities:
- Support our clients at all levels
- Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
- Assist clients with the KYC procedure
- Provide a tour around the trading platform
- Build client trust and satisfaction through professional support and training
- Be keenly aware of the competitive landscape and understand financial markets
- Collect clients’ feedback and analyse how clients’ experience can be improved
- Keep open communication between the departments to resolve any issues
- Fluent in English
- Proficiency in Spanish and/or Mandarin Chinese is advantageous
- Advanced interpersonal and communication skills
- Ability to listen to clients and your team’s needs and find solutions
- Ability to work full-time
- Excellent communication skills, both verbal and written
- Competitive Salary
- International Team Collaboration
- State-of-the-art Equipment
- Hybrid Working Model
- Employee Assistance Program
- Employee Referral Program
- Comprehensive Private Medical Insurance
- Annual Global Performance Review Cycle
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