Technical SDM

The Service Delivery Manager for Mobile Solutions is responsible for ensuring the successful delivery of telecom solutions and services to clients. This includes managing the end-to-end delivery process, coordinating with various teams to ensure project deadlines and milestones are met, and maintaining a high level of customer satisfaction through effective communication and service delivery. The SDM will work closely with customer, attending 2-3 days a week in their facilities. Tasks and responsabilities

• Liaise with clients to ensure project requirements and expectations are clearly understood and met;
• Coordinate with cross-functional teams including sales, R&D, operations, and support to ensure seamless service delivery;
• Monitor project progress and identify potential risks or issues, and take appropriate action to mitigate them;
• Ensure timely and accurate delivery of services, including installation, testing, and commissioning of telecom solutions;
• Provide regular status updates to clients, stakeholders, and senior management;
• Conduct regular meetings with clients to review project status, identify opportunities for improvement, and ensure client satisfaction;
• Identify and implement process improvements to enhance service delivery and customer satisfaction;
• Provide comprehensive support and troubleshooting across VALID’s products deployed in its customers.
• Provide on-premises support whenever necessary

• Define course of services and set up priorities when agreements with customers are not affected;
• Communicate with customers on status review and request engagement when necessary;
• Escalate internally when projects’ goals are at risk;
• Organize conferences or F2F meetings with customers and internal staff;
• Approve projects’ associated costs (if part of the initial budget). Any other is subject for management review;
• Contact with 3rd parties and discuss pricing, deliverables and schedule. Contract will fall at Legal’s review;