Golf Operations Manager

Full time na a Laimoon Verified Company no Saudi Arabia

Publicado em November 5, 2024

Detalhes do emprego

General Summary:· Oversee all functions of the golf department (operations, membership, retail, driving range)· Align with Golf Saudi management principles and objectives· Innovative and results-driven mind set· High expectations for analysis and reporting · Expected to take on a number of special projects, including non-golf projects· Recruit and develop KSA national talents ESSENTIAL FUNCTIONS:Strategy· Create annual and long term (departmental) business plans · Deliver progressive YOY growth across all revenue lines· Evolve utilization & rate (membership & green fee) with business and market performance · Clearly deliver on the business units market position (3, 4 or 5 star)· Create and deliver on a content creation plan · Recruit and develop KSA nationals · Create strategies that support Mass Participial and the SGFPlanning:· Create annual business plans and budgets· Full autonomy and accountability for managing recruitment within budget· Full autonomy and accountability for inventory and operating supply / expense management· Creation and deliver of a 5-year capital expenditure plan · To have, train and continuously improve ALL departmental SOP's· To understand asset maintenance and deliver on clearly defined maintenance programs · To deliver a month end owner report, in the respective timeframes · To study the local market, regional market, and global market - and to provide innovative proposals · To understand L&D needs to and to in synergy with HR to deliver on annual L&D programs· To under retail buying to and align to pre-book schedules Policies & Procedures · Develop and continuously evolve all departmental SOP's· To align with G.S SOP's· To create SOP's as and when required· To train all SOP's· To provide evidence of training Functional Operations· Delivers month end owner reports· Provides daily business reporting · Delivers on exceptional tee sheet management · Provides exceptional leadership and workplace culture· Ensures discipline and compliance· Supports S&M with all forms of content creation and activity · Uphold and also improve all forms of policy (e.g, member charter)· To work outside of golf and support G.S with special projects (VIP requirement)· To lead all forms of retail · To deliver member events and tournaments (including using Golf Genius, creation of BEO's - etc). *Expected to develop KSA Nationals with tournament management · Delivers extensive L&D· Manages all respective departmental assets (e.g., carts) Reports (examples, but not limited to)· Month end owner report· Daily financial / performance report· Week CEO report· Asset maintenance program Continuous Improvement · Identify opportunities for continuous improvement to enhance performance and quality of work in line with stakeholders and management expectation.· Implement best practice initiative to promote consistent improvement and development with department. Key Performance Indicators (not limited to)· Revenue vs budget· Departmental EBITDA vs budget· Annual Employee Satisfaction Survey results show continuous improvement.· Guest Satisfaction Survey shows continuous improvement.· Saudi participation levels increase annually (both staff and member / guest)· Accomplishment of milestones and targets detailed in departmental business plan. Qualifications, Experience & Skills Minimum Qualifications:· PGA, College, University OR higher education qualification.Minimum Experience:· At least 3 years in golf management at internationally recognized facilities.· Experience supervising and managing professional team.· Regional experience preferred. · Experience in renovation/restructuring of golf club would be beneficial. Job-Specific Skills:· High level of leadership, communication, presentation and reporting skills.· Innovative, proactive, positive, driven· Advanced knowledge of creating and implanting golf management programs and initiatives for enhancement/revenue creation.· Commitment to continuous education; seminars, workshops, trade shows, etc.· Capability to represent the organization at an international level. · Essential computer skills. · Fluent in English, Arabic language skills would be an advantage.· Open minded (managing change, adapting, evolving).

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