Senior Relationship Manager, Priority Banking
Detalhes do emprego
Job Summary Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales processes and stringent service standards in compliance with local regulatory requirements are met. In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed. To foster and deepen client relationships by providing regular market information updates and trend analysis on international equities, unit trusts, bonds, and other investment instruments and follow-up calls/visits to assist them in their investment decisions. To conduct regular checks on market trends and competitors’ program offerings and activities to assist/initiate efforts to increase product differentiation and enhance the attractiveness of the program. To plan, target, and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen. Strategy
- To proactively acquire portfolio AUM of Priority Clients besides Personal clients.
- Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
- Meeting clients when required (at least once a month).
- Prepare and educate clients to interact via online, Client Centre NTB referrals from clients.
- Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking.
- Provide advice to Personal Clients approaching the Bank with complex investment needs.
- To achieve agreed revenue and new sales targets.
- Agreed service standards to customers.
- 100% Operation control under operation risk guidelines and sales compliance.
- To cascade and live the values.
- To undertake special projects/assignments.
- Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported.
- No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping.
- No overdue Control Sample Testing (CST).
- Maintaining robust controls and monitoring actions.
- Engaging and deepening activities.
- Proactively engaging with the PB Clients by having complete knowledge of the clients in terms of the profile & assets.
- Create analytics-backed next best conversation.
- Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc.
- Meeting the client in person to discuss advisory needs (once a month/quarter).
- Connect client with specialists.
- Set up products holding.
- Conduct/connect for periodic CDD.
- Conduct fulfilment & activate.
- Proactively reaching out to client for advice discussions.
- Delivering on transactions, service requests, mobile/online training.
- Updating CDD.
- Managing Client’s credit situation.
- Refer most servicing activities to Client Servicing Managers (as and when requested by clients).
- To recommend improvements in operational processes, procedures, and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
- Act on referral leads assigned within timeline.
- To solicit referrals from other sources.
- To conduct a professional, consultative financial analysis and profiling session with Priority clients by:
- Meeting, listening, and determining further needs.
- Setting up anchor products & initiating cross-sell.
- Conduct/connect CDD.
- Educate and conduct initial set-up for online, ATMs, Client Centre, and Branch.
- Product broadening.
- Enhanced multi-product Priority knowledge.
- Market and competition knowledge.
- Possess all relevant investment & insurance certifications and licensing.
- Presentation and soft skills tailored to engaging Affluent Clients.
- Internal stakeholder engagement skills.
- Closing deals.
- Ability to drive and manage client interaction.
- Good communication & presentation skills.
- Negotiation and objection handling.
- Client training on digital solutions.
- Discipline and good time management to handle a client portfolio.
- Ability to solve problems and close issues without handing over.
- Strong analytical ability.
- Understanding of Priority CDD principles.
- Interpersonal and complaint handling skills.
- Bank's product knowledge.
- Understanding of policies and procedures.
- ABM rules / Bank Negara FEA regulations.
- Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges.
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
- Participate and support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.
- Across all departments in banks.
- Honours degree (CGPA 3.0 or better) and/or relevant professional qualifications.
- Possess all relevant investment & insurance certifications and licensing.
- More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products.
- Favourable track record in managing sales and/or operations or demonstrated ability to achieve strong sales performance.
- Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
- Demonstrated ability to establish a service culture.
- Interpersonal and complaint handling skills.
- Bank's product knowledge.
- Understanding of policies and procedures.
- ABM rules / Bank Negara FEA regulations.
- Microsoft.
- FIMM License.
- Bancassurance License.
- IPPC License.
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
- Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.
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null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Summary </b></p><p> Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales processes and stringent service standards in compliance with local regulatory requirements are met. </p><p> In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed. To foster and deepen client relationships by providing regular market information updates and trend analysis on international equities, unit trusts, bonds, and other investment instruments and follow-up calls/visits to assist them in their investment decisions. To conduct regular checks on market trends and competitors’ program offerings and activities to assist/initiate efforts to increase product differentiation and enhance the attractiveness of the program. To plan, target, and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen. </p><p><b> Strategy </b></p><ul><li> To proactively acquire portfolio AUM of Priority Clients besides Personal clients. </li><li> Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists. </li><li> Meeting clients when required (at least once a month). </li><li> Prepare and educate clients to interact via online, Client Centre NTB referrals from clients. </li><li> Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking. </li><li> Provide advice to Personal Clients approaching the Bank with complex investment needs. </li></ul><p><b> Business </b></p><ul><li> To achieve agreed revenue and new sales targets. </li><li> Agreed service standards to customers. </li><li>100% Operation control under operation risk guidelines and sales compliance. </li><li> To cascade and live the values. </li><li> To undertake special projects/assignments. </li><li> Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported. </li><li> No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping. </li><li> No overdue Control Sample Testing (CST). </li><li> Maintaining robust controls and monitoring actions. </li></ul><p><b> Processes </b></p><ul><li> Engaging and deepening activities. </li><li> Proactively engaging with the PB Clients by having complete knowledge of the clients in terms of the profile & assets. </li><li> Create analytics-backed next best conversation. </li><li> Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc. </li></ul><p><b> To acquire from individual client referrals and actively engage them during the first 3 months by: </b></p><ul><li> Meeting the client in person to discuss advisory needs (once a month/quarter). </li><li> Connect client with specialists. </li><li> Set up products holding. </li><li> Conduct/connect for periodic CDD. </li><li> Conduct fulfilment & activate. </li></ul><p> Supporting the client on any client-initiated needs by: </p><ul><li> Proactively reaching out to client for advice discussions. </li><li> Delivering on transactions, service requests, mobile/online training. </li><li> Updating CDD. </li><li> Managing Client’s credit situation. </li><li> Refer most servicing activities to Client Servicing Managers (as and when requested by clients). </li><li> To recommend improvements in operational processes, procedures, and products based on customer feedback to ensure constant enhancement of service levels and efficiency. </li><li> To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. </li></ul><p><b> Acquiring on referrals </b></p><ul><li> Act on referral leads assigned within timeline. </li><li> To solicit referrals from other sources. </li><li> To conduct a professional, consultative financial analysis and profiling session with Priority clients by: </li><li> Meeting, listening, and determining further needs. </li><li> Setting up anchor products & initiating cross-sell. </li><li> Conduct/connect CDD. </li><li> Educate and conduct initial set-up for online, ATMs, Client Centre, and Branch. </li></ul><p><b> People & Talent </b></p><ul><li> Product broadening. </li><li> Enhanced multi-product Priority knowledge. </li><li> Market and competition knowledge. </li><li> Possess all relevant investment & insurance certifications and licensing. </li></ul><p><b> Client engagement </b></p><ul><li> Presentation and soft skills tailored to engaging Affluent Clients. </li><li> Internal stakeholder engagement skills. </li><li> Closing deals. </li><li> Ability to drive and manage client interaction. </li><li> Good communication & presentation skills. </li><li> Negotiation and objection handling. </li><li> Client training on digital solutions. </li></ul><p><b> Journey completion </b></p><ul><li> Discipline and good time management to handle a client portfolio. </li><li> Ability to solve problems and close issues without handing over. </li><li> Strong analytical ability. </li><li> Understanding of Priority CDD principles. </li><li> Interpersonal and complaint handling skills. </li><li> Bank's product knowledge. </li><li> Understanding of policies and procedures. </li><li> ABM rules / Bank Negara FEA regulations. </li><li> Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges. </li></ul><p><b> Risk Management </b></p><ul><li> Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD. </li><li> Participate in and/or support the Bank's effort in combating money-laundering activities. </li><li> Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. </li></ul><p><b> Governance </b></p><p> Compliance and Money Laundering responsibilities: </p><ul><li> Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD. </li><li> Participate and support the Bank’s effort in combating money-laundering activities. </li><li> Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication. </li></ul><p><b> Key stakeholders </b></p><ul><li> Across all departments in banks. </li></ul><p><b> Our Ideal Candidate </b></p><ul><li> Honours degree (CGPA 3.0 or better) and/or relevant professional qualifications. </li><li> Possess all relevant investment & insurance certifications and licensing. </li><li> More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products. </li><li> Favourable track record in managing sales and/or operations or demonstrated ability to achieve strong sales performance. </li><li> Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance. </li><li> Demonstrated ability to establish a service culture. </li><li> Interpersonal and complaint handling skills. </li><li> Bank's product knowledge. </li><li> Understanding of policies and procedures. </li><li> ABM rules / Bank Negara FEA regulations. </li></ul><p><b> Role Specific Technical Competencies </b></p><ul><li> Microsoft. </li><li> FIMM License. </li><li> Bancassurance License. </li><li> IPPC License. </li></ul><p><b> About Standard Chartered </b></p><p> We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. </p><p> Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. </p><p> Together we: </p><ul><li><b> Do the right thing </b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. </li><li><b> Never settle, </b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. </li><li><b> Are better together, </b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. </li></ul><p><b> What we offer </b></p><p><b> In line with our Fair Pay Charter, </b> we offer a competitive salary and benefits to support your mental, physical, financial, and social well-being. </p><ul><li><b> Core bank funding for retirement savings, medical and life insurance, </b> with flexible and voluntary benefits available in some locations. </li><li><b> Time-off </b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. </li><li><b> Flexible working </b> options based around home and office locations, with flexible working patterns. </li><li><b> Proactive wellbeing support </b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. </li><li><b> A continuous learning culture </b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. </li><li><b> Being part of an inclusive and values-driven organisation, </b> one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential. 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'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = false $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '30920', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = 'pt/' $langUrl = 'https://jobs.laimoon.com/pt/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'pt' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/pt/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '110492', 'seeder_id' => '0', 'edited_seeder_id' => '43', 'edited_client_id' => '10029', 'title' => 'Customer Relationship Manager Diploma', 'external_link' => 'https://colce.co.uk/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 50 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'City of London College of Economics', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '199', 'price_enquiry' => '0', 'course_status' => 'Paid', 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Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue. Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time. Gain an edge over the competition by implementing excellent customer relationship management processes today. <strong>Introduction to the Customer Relationship Management Diploma</strong> The Customer Relationship Management diploma comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule. This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online. <h4>What you will Learn</h4> This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. <ul class="learn-mod"> <li>Learn what CRM is and why it is so important to focus on your customers.</li> <li>Identify with the basics of body language and how to use this when dealing with clients.</li> <li>Develop your interpersonal skills.</li> <li>Learn facts about relationships and loyalty and how these two go hand-in-hand.</li> <li>Identify why customer relationship management is so important to the success of your company.</li> <li>Learn how to look for customers and what customers expect from your company in terms of service and support.</li> <li>Get an understanding on how to measure your customer relationship management from the characteristics to problems you may face to the standards you want to achieve.</li> <li>Learn how to develop a relationship.</li> <li>Get some valuable advice about meeting preparation and so much more.</li> </ul> <h4>Benefits</h4> Some of the benefits you can expect to enjoy when you take the Customer Relationship Management Diploma include: <ul class="learn-benefit"> <li>Increase your knowledge on customer relationships.</li> <li>Fast track your career in your chosen industry.</li> <li>Enjoy the convenience of an industry recognised certification.</li> <li>Certificates can be verified online.</li> <li>Lifetime access to course material.</li> <li>Course available online so you can study at any time of the day or night.</li> <li>Complete the course in one day or a few months, there is no set time frame for completing the course.</li> <li>The study platform is available on all devices.</li> <li>Enjoy information packed and detailed modules.</li> <li>Each course is broken down into easy to manage modules to enhance your study experience.</li> <li>Affordable pricing</li> <li>Start your studying at any time.</li> </ul>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Relationship Management Certificate', 'eligibility' => null, 'school' => 'New Skills Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 5 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '92% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '44648883', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Senior Relationship Manager, Priority Banking', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Summary </b></p><p> Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales processes and stringent service standards in compliance with local regulatory requirements are met. </p><p> In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed. To foster and deepen client relationships by providing regular market information updates and trend analysis on international equities, unit trusts, bonds, and other investment instruments and follow-up calls/visits to assist them in their investment decisions. To conduct regular checks on market trends and competitors’ program offerings and activities to assist/initiate efforts to increase product differentiation and enhance the attractiveness of the program. To plan, target, and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen. </p><p><b> Strategy </b></p><ul><li> To proactively acquire portfolio AUM of Priority Clients besides Personal clients. </li><li> Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists. </li><li> Meeting clients when required (at least once a month). </li><li> Prepare and educate clients to interact via online, Client Centre NTB referrals from clients. </li><li> Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking. </li><li> Provide advice to Personal Clients approaching the Bank with complex investment needs. </li></ul><p><b> Business </b></p><ul><li> To achieve agreed revenue and new sales targets. </li><li> Agreed service standards to customers. </li><li>100% Operation control under operation risk guidelines and sales compliance. </li><li> To cascade and live the values. </li><li> To undertake special projects/assignments. </li><li> Non-compliance and control weaknesses inherent in the selected samples are detected and duly reported. </li><li> No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping. </li><li> No overdue Control Sample Testing (CST). </li><li> Maintaining robust controls and monitoring actions. </li></ul><p><b> Processes </b></p><ul><li> Engaging and deepening activities. </li><li> Proactively engaging with the PB Clients by having complete knowledge of the clients in terms of the profile & assets. </li><li> Create analytics-backed next best conversation. </li><li> Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc. </li></ul><p><b> To acquire from individual client referrals and actively engage them during the first 3 months by: </b></p><ul><li> Meeting the client in person to discuss advisory needs (once a month/quarter). </li><li> Connect client with specialists. </li><li> Set up products holding. </li><li> Conduct/connect for periodic CDD. </li><li> Conduct fulfilment & activate. </li></ul><p> Supporting the client on any client-initiated needs by: </p><ul><li> Proactively reaching out to client for advice discussions. </li><li> Delivering on transactions, service requests, mobile/online training. </li><li> Updating CDD. </li><li> Managing Client’s credit situation. </li><li> Refer most servicing activities to Client Servicing Managers (as and when requested by clients). </li><li> To recommend improvements in operational processes, procedures, and products based on customer feedback to ensure constant enhancement of service levels and efficiency. </li><li> To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. </li></ul><p><b> Acquiring on referrals </b></p><ul><li> Act on referral leads assigned within timeline. </li><li> To solicit referrals from other sources. </li><li> To conduct a professional, consultative financial analysis and profiling session with Priority clients by: </li><li> Meeting, listening, and determining further needs. </li><li> Setting up anchor products & initiating cross-sell. </li><li> Conduct/connect CDD. </li><li> Educate and conduct initial set-up for online, ATMs, Client Centre, and Branch. </li></ul><p><b> People & Talent </b></p><ul><li> Product broadening. </li><li> Enhanced multi-product Priority knowledge. </li><li> Market and competition knowledge. </li><li> Possess all relevant investment & insurance certifications and licensing. </li></ul><p><b> Client engagement </b></p><ul><li> Presentation and soft skills tailored to engaging Affluent Clients. </li><li> Internal stakeholder engagement skills. </li><li> Closing deals. </li><li> Ability to drive and manage client interaction. </li><li> Good communication & presentation skills. </li><li> Negotiation and objection handling. </li><li> Client training on digital solutions. </li></ul><p><b> Journey completion </b></p><ul><li> Discipline and good time management to handle a client portfolio. </li><li> Ability to solve problems and close issues without handing over. </li><li> Strong analytical ability. </li><li> Understanding of Priority CDD principles. </li><li> Interpersonal and complaint handling skills. </li><li> Bank's product knowledge. </li><li> Understanding of policies and procedures. </li><li> ABM rules / Bank Negara FEA regulations. </li><li> Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges. </li></ul><p><b> Risk Management </b></p><ul><li> Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD. </li><li> Participate in and/or support the Bank's effort in combating money-laundering activities. </li><li> Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates. </li></ul><p><b> Governance </b></p><p> Compliance and Money Laundering responsibilities: </p><ul><li> Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD. </li><li> Participate and support the Bank’s effort in combating money-laundering activities. </li><li> Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication. </li></ul><p><b> Key stakeholders </b></p><ul><li> Across all departments in banks. </li></ul><p><b> Our Ideal Candidate </b></p><ul><li> Honours degree (CGPA 3.0 or better) and/or relevant professional qualifications. </li><li> Possess all relevant investment & insurance certifications and licensing. </li><li> More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products. </li><li> Favourable track record in managing sales and/or operations or demonstrated ability to achieve strong sales performance. </li><li> Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance. </li><li> Demonstrated ability to establish a service culture. </li><li> Interpersonal and complaint handling skills. </li><li> Bank's product knowledge. </li><li> Understanding of policies and procedures. </li><li> ABM rules / Bank Negara FEA regulations. </li></ul><p><b> Role Specific Technical Competencies </b></p><ul><li> Microsoft. </li><li> FIMM License. </li><li> Bancassurance License. </li><li> IPPC License. </li></ul><p><b> About Standard Chartered </b></p><p> We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. </p><p> Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. </p><p> Together we: </p><ul><li><b> Do the right thing </b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. </li><li><b> Never settle, </b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. </li><li><b> Are better together, </b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. </li></ul><p><b> What we offer </b></p><p><b> In line with our Fair Pay Charter, </b> we offer a competitive salary and benefits to support your mental, physical, financial, and social well-being. </p><ul><li><b> Core bank funding for retirement savings, medical and life insurance, </b> with flexible and voluntary benefits available in some locations. </li><li><b> Time-off </b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. </li><li><b> Flexible working </b> options based around home and office locations, with flexible working patterns. </li><li><b> Proactive wellbeing support </b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. </li><li><b> A continuous learning culture </b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. </li><li><b> Being part of an inclusive and values-driven organisation, </b> one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential. 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Hiring company
Standard Chartered
-
Customer Relationship Manager Diploma City of London College of EconomicsAED 731Duração: Upto 50 Hours
-
Customer Relationship Management Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 5 Hours
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