Detalhes do emprego
Your Opportunity Our Mandurah Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as Member Solutions Lead - to assist the manager in leading the branch. This is a 12-month fulltime opportunity. In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch. What you need to know: Location : RAC Mandurah Member Service Centre Working hours : Monday to Friday, 8.45am to 5.15pm Salary: $74,308.00pa + super + performance based bonuses Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process. Onboarding Training : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. What you will be doing :
- Manage member enquiries by engaging with them in person or via phone/email
- Provide support and accurate general advice or up to date information on products and services.
- Building and maintaining relationships with members recommending products tailored to suit their individual needs
- Supporting daily/weekly/monthly leadership routines with the Team Manager.
- Motivating and leading team members to achieve outstanding results.
- Encouraging continuous improvement in productivity, service levels, and sales.
- Conducting monthly quality assurance assessments.
- Developing and overseeing coaching plans for team members to address development needs.
- Providing relief Team Manager duties when necessary.
- Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
- Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.
- Experience in working to achieving KPI's/ targets both individually & as part of a team;
- The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
- Excellent communication skills with the ability to listen & relate well to others;
- The ability to demonstrate empathy and resilience in assisting members in difficult situations;
- Strong computer literacy and ability to use many applications at once whilst having conversations.
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Professional career development & ongoing training.
- Generous discounts on home, contents & car insurance, plus free roadside assistance.
- Member benefits & opportunity to join a very active Social Club.
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contract)', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<b> Your Opportunity </b> <br> <br> <br> Our Mandurah Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as <b> Member Solutions Lead - </b> to assist the manager in leading the branch. <br> <br> <br> This is a 12-month fulltime opportunity. <br> <br> <br> In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch. <br> <br> <br> <br> <b> What you need to know: </b> <br> <br> <b> Location </b> : RAC Mandurah Member Service Centre <br> <br> <br> <br> <b> Working hours </b> : Monday to Friday, 8.45am to 5.15pm <br> <br> <br> <br> <b> Salary: </b> $74,308.00pa + super + performance based bonuses <br> <br> <br> <br> <b> Recruitment process: </b> Shortlisted candidates will be invited via email to complete 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Only candidates with a satisfactory score will progress to next stages of the process. <br> <br> <br> <br> <b> Onboarding Training </b> : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. <br> <br> <br> <br> <b> What you will be doing </b> <b> : </b> <br> <br> <ul> <li> Manage member enquiries by engaging with them in person or via phone/email </li> <li> Provide support and accurate general advice or up to date information on products and services. </li> <li> Building and maintaining relationships with members recommending products tailored to suit their individual needs </li></ul> <br> Additionally, you will be: <br> <br> <ul> <li> Supporting daily/weekly/monthly leadership routines with the Team Manager. </li> <li> Motivating and leading team members to achieve outstanding results. </li> <li> Encouraging continuous improvement in productivity, service levels, and sales. </li> <li> Conducting monthly quality assurance assessments. </li> <li> Developing and overseeing coaching plans for team members to address development needs. </li> <li> Providing relief Team Manager duties when necessary. </li> <li> Promoting RAC products and marketing campaign offerings to maximize sales opportunities. </li> <li> Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins. </li></ul> <br> <br> <b> What we are looking for: </b> <br> <br> <br> As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. <br> <br> <br> Additionally, the successful candidate will have: <br> <br> <ul> <li> Experience in working to achieving KPI's/ targets both individually & as part of a team; </li> <li> The ability to adapt & flex within a changing work environment, embracing and participating positively 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active Social Club. </li></ul> <br> If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you. <br> <br> <br> Apply now - better career journeys begin with RAC! <br> <br> <br> #LI-JT1', 'course_qualifications' => null, 'global_location_id' => '13', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' 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Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service .<br /> The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.<br /> <br /> <strong>Course Syllabus:</strong><br /> This course consists of following modules:<br /> Module 1 – What is Customer Service<br /> Module 2 – Telephone Techniques<br /> Module 3 – Dealing with Difficult Customers<br /> Module 4 – Solving Customers' Problems<br /> <br /> <strong>This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. 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Only candidates with a satisfactory score will progress to next stages of the process. <br> <br> <br> <br> <b> Onboarding Training </b> : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors. <br> <br> <br> <br> <b> What you will be doing </b> <b> : </b> <br> <br> <ul> <li> Manage member enquiries by engaging with them in person or via phone/email </li> <li> Provide support and accurate general advice or up to date information on products and services. </li> <li> Building and maintaining relationships with members recommending products tailored to suit their individual needs </li></ul> <br> Additionally, you will be: <br> <br> <ul> <li> Supporting daily/weekly/monthly leadership routines with the Team Manager. </li> <li> Motivating and leading team members to achieve outstanding results. </li> <li> Encouraging continuous improvement in productivity, service levels, and sales. </li> <li> Conducting monthly quality assurance assessments. </li> <li> Developing and overseeing coaching plans for team members to address development needs. </li> <li> Providing relief Team Manager duties when necessary. </li> <li> Promoting RAC products and marketing campaign offerings to maximize sales opportunities. </li> <li> Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins. </li></ul> <br> <br> <b> What we are looking for: </b> <br> <br> <br> As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment. <br> <br> <br> Additionally, the successful candidate will have: <br> <br> <ul> <li> Experience in working to achieving KPI's/ targets both individually & as part of a team; </li> <li> The ability to adapt & flex within a changing work environment, embracing and participating positively in change; </li> <li> Excellent communication skills with the ability to listen & relate well to others; </li> <li> The ability to demonstrate empathy and resilience in assisting members in difficult situations; </li> <li> Strong computer literacy and ability to use many applications at once whilst having conversations. </li></ul> <br> <br> <b> What can we offer you? </b> <br> <br> <ul> <li> Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. </li> <li> Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services </li> <li> An inclusive & supportive environment, enabling all abilities to strive for success. </li> <li> Professional career development & ongoing training. </li> <li> Generous discounts on home, contents & car insurance, plus free roadside assistance. </li> <li> Member benefits & opportunity to join a very active Social Club. </li></ul> <br> If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you. <br> <br> <br> Apply now - 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Hiring company
RAC
-
Customer Services Course Oxford Home Study CollegeAED 116
AED 714Duração: 200 Hours -
Telemarketing Course Oxford Home Study CollegeAED 208
AED 1,928Duração: 200 Hours
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