Media Relations Manager

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About The Role

As a media relations manager, you will play an important role in delivering our corporate communications strategy, engaging with the media to promote the success of Motability Operations and to protect our reputation at all times. You will develop, lead and manage projects with organisation-wide significance, working with external and internal partners including our executive leadership team, and our agency partners to deliver effective and consistent communications in support of our business goals.

Responsibilities:

Work with the Head of Media and Communications, and colleagues in the team, to deliver our in-house press office function. This includes shaping the media engagement strategy, developing relationships with journalists, producing proactive and reactive content, identifying and briefing spokespeople, developing media monitoring and evaluation measures, and reporting coverage and relevant news to the wider business.

Be responsible for leading the delivery of communications plans for specific project or themes of work. This includes developing the agreed narrative and a programme of activity. Ensure the plans meet the needs of the wider corporate communications strategy and aligns with work across the Marketing Division.

Act as a business partner and advisor to teams across the organisation, giving strategic advice on communications requirements.

Represent the organisation at external events and at meetings.

Work closely with the wider corporate affairs team, as well as the brand and marketing teams, to maximise opportunities to raise awareness and manage the reputation of both Motability Operations and the Motability Scheme.

Work with the Motability Foundation communications team to ensure both organisations are informed and sighted on current and upcoming projects and issues as appropriate, and to maintain a positive public profile of the Motability Scheme.

Manage relationships with communications agencies.

About You

You will play a key role in shaping the way Motability Operations is understood and talked about externally. You will be part of our media and communications team and this role will suit you if:

You are passionate about delivering successful communications.

You enjoy engaging with journalists and working with the media.

You are creative, and with a strategic mind, able to take complex information and translate it into compelling plain English.

You have outstanding written and verbal communication skills.

You have outstanding interpersonal skills, enjoy working collaboratively and can build relationships across all levels of an organisation.

You are comfortable working in a fast-paced environment, making decisions and acting on your own initiative, adapting to change and new challenges as required.

You are a highly organised individual and possess the ability to manage multiple projects, priorities and deadlines.

You are focussed on attention to detail and time management.

You are inquisitive and challenge leadership when necessary.

Minimum criteria:

Significant experience in working in a media relations role.

Demonstrable experience of running successful external communications campaigns.

Experience in achieving targets and results, focused on organising and bringing people and resources together to achieve objectives.

Experience of managing agency support.

A keen eye for detail and excellent copy-editing skills.

Ability to work effectively with many different external and internal stakeholders.

Experience of preparing and managing budgets.

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

We find solutions

We drive change

We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

An annual discretionary bonus

15% non-contributory pension (9% non-contributory pension during probation period)

Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help

Employee Discount Scheme with a huge number of retailers and an app to save on the go

Discounted Electric/Hybrid Car Salary Sacrifice Scheme

Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

28 days annual leave with option to purchase and sell days

Funded Private Medical Insurance cover

Critical illness insurance

Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP

Funded health screening for over 50s

1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it

Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include:

Dental Insurance

Health and cancer screenings for you and your partner

Discounted gym memberships

Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

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