Senior Product Executive - Latin America

Senior Product Executive - Latin AmericaAbout usAudley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years. Take a look at our video below to get a real taste of who we are and what we love doing:https://www.youtube.com/watch?v=H-AhWeqsvdsThe roleThe Senior Product Executive is responsible for supporting the Regional Product Manager (RPM) with developing new products, managing supplier relationships, ensuring high levels of service delivery to clients and sales teams, maintaining accurate product content, and providing sales teams with training and support.Key responsibilities include:New product development:Work with suppliers to deliver product differentiation.Pro-actively review competitor product offerings and stay close to new developments via travel media, tourist board, and supplier updates.Develop an effective information flow with sales teams to help identify product gaps while reinforcing approach to consolidation.Supplier relationships:Help develop strong relationships to ensure Audley has an effective and functioning partnership with the very best suppliers.Routinely evaluate supplier performance and share observations and proposed actions with Regional Product Manager where applicable.Assist with tender process, analysis, and contracting.Assist sales and finance to manage payment queries.Service delivery:Establish feedback channels with suppliers and sales teams to ensure system text, product information, and client documentation is accurate.Review client feedback and act to correct documentation inaccuracies.Manage use of supplier feedback log across sales teams and record trends in supplier performance.Trading support:Provide product support to Country Specialists in all markets.Manage helpdesk requests (Cases).Co-ordinate internal and external training sessions, co-ordinating with suppliers where appropriate.Manage familiarisation (fam) trip objectives, coordinate planning of the trip itself, briefings and facilitate sharing of information on return.Product content maintenance:Maintain accuracy of existing suppliers and product components, ensuring updates from sales or suppliers are actioned in a timely manner.Manage content for documentation and web via in-house systems (Quest and Image Library).Co-ordinate timely delivery of material for marketing and PR requests.Provide product content for website including itineraries.About youYou must have knowledge and passion for the Latin America region (Peru, Colombia, Brazil, Ecuador, Bolivia) and experience of new product development. You will be a confident communicator that listens and seeks out different views with an innovative approach to product.Additional experience required:A positive and enthusiastic person who is comfortable interacting with others, works as part of a team, and shares knowledge.Flexible to changing priorities and new processes.Have a strong desire to get things right and be a natural organiser who can multitask.Passionate about keeping up to date with the latest industry trends and news.Have a passion for self-development and to proactively improve knowledge and learn from experiences.A strong team player who is comfortable working independently but also shares ideas and adopts best practices.Work to given timescales in a fast-paced environment and be self-motivated.Demonstrates good emotional intelligence and strong self-awareness.Embodies the Audley values of being positive, being the difference, being one team, and being passionate about travel.What you'll get in return:Holiday - 25 days rising to 30 days with length of service.Hybrid working.A day off for your birthday.A day off for volunteering to support a charity, local support group, or community work of your choice.Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme, and counselling.Enhanced family leave.Enhanced pension scheme.Life insurance.Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.Gympass - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers.Sabbatical leave.Long service awards.We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

#J-18808-Ljbffr Marketing & Media