Head of Program Office - Charging & Billing

Head of Program Office - Charging & BillingTechnology Location: Lisbon, Lisbon, Portugal Posted date: 4/22/2024 Type: Full-time1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT.(1Global ) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all.But that's not all. We've recently unveiled a game-changer: (BetterRoaming ). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming.We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights!The RoleThe Project Manager Office Head for the Billing Project will oversee the planning, implementation, and tracking of a critical project aimed at replacing and migrating a number of current charging and billing systems with a new Cloud based online charging and billing platform and optimizing the existing billing process and operations within the organization.This role requires a skilled project manager with experience in billing systems and processes, strong leadership abilities, and excellent communication skills to ensure successful project delivery. The billing project is anticipated to last 18 months. After that you will be assigned to manage other key projects and initiatives around the group.RequirementsWhat you will do:1. Project Planning:- Develop a comprehensive project plan outlining scope, objectives, deliverables, timelines, and resource requirements.- Collaborate with stakeholders to define project requirements and align expectations.- Identify and mitigate potential risks and obstacles to project success.2. Project Execution:- Lead the project team through all phases of implementation, ensuring adherence to the project plan and timeline.- Coordinate with cross-functional teams including billing, IT, finance, and operations to execute project tasks.- Monitor project progress, track milestones, and adjust plans as necessary to achieve project goals.3. Stakeholder Management:- Communicate project status updates, key milestones, and risks to stakeholders, ensuring transparency and alignment.- Engage stakeholders throughout the project lifecycle to gather feedback, address concerns, and manage expectations.- Resolve conflicts and facilitate consensus among stakeholders with competing priorities.4. Resource Management:- Allocate resources effectively to support project activities and meet deliverable deadlines.- Collaborate with resource managers to ensure appropriate staffing levels and skillsets are available for project needs.- Manage vendor relationships and third-party resources as necessary for project execution.5. Quality Assurance:- Establish quality standards and metrics to evaluate project deliverables and ensure compliance with requirements.- Conduct regular reviews and testing to validate the functionality and accuracy of billing systems and processes.- Implement corrective actions and process improvements as needed to enhance billing accuracy and efficiency.What will you bring:Bachelor's degree in business administration, finance, information technology, or related field. Master's degree preferred.Proven experience as a project manager or program office manager, preferably in billing or finance-related projects.Strong understanding of billing and online charging systems, processes, and best practices.Solid understanding of mobile network and telecommunication architectures.Excellent leadership, communication, and interpersonal skills.Proficiency in project management tools and methodologies.Ability to manage multiple priorities in a fast-paced environment.Certification in project management (e.g., PMP, PRINCE2) is a plus.Why 1GLOBAL?Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights:Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions.Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact.Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished.Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement.Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated.A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving.Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of.1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.No agencies. We do not accept CVs from 3rd parties

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