Digital Sales Associate - Ortigas

DUTIES AND RESPONSIBILITIES:

• Deals directly with internal and external customers by phone, electronically or face-to-face.
• Responds promptly to incoming customers’ inquiries.
• Handles and resolves customer complaints in a professional manner and within quality standards.
• Communicates and coordinates with internal departments concerned regarding the inquiries and concerns of customers.
• Keeps and maintains records of customer inquiries, comments, complaints, conversations, transactions and actions taken.
• Keeps Management informed of customers’ issues, concerns and complaints.
• Informs clients/customers about the payment process and their payment balance.
• Prepares and submits weekly report of total calls made to clients/customers.
• Performs other functions and duties that may be assigned from time to time.

JOB SPECIFICATIONS:

• Graduate of any four-year Business Course
• With at least six (6) months work experience in customer service and operations
• Must have product and process knowledge
• Must have knowledge on customer service principles and practices
• Possesses excellent communication and listening skills
• With professional attitude and strong work ethics
• Must have an outgoing and engaging personality
• Has the ability to build and maintain good relationship with clients
• With exceptional problem-solving skills and excellent attention to details and accuracy
• Independent thinker, analytical, resourceful and stress tolerant
• Computer proficient especially Microsoft Word, PowerPoint and Excel.