Início EAU D-Commerce IT Operations Manager

Início EAU D-Commerce IT Operations Manager

D-Commerce IT Operations Manager

Full time na Sephora no UAE
Publicado em October 28, 2024

Detalhes do emprego

OUR Manifesto: At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty. Reimagine your future, with Sephora. Reporting to: IT Director Location: Dubai, United Arab Emirates. Position Purpose:

  • As a regional best in class Omni-retail luxury company, Sephora is seeking a highly skilled and experienced D-commerce IT Operations Manager to oversee the technical aspects of our D-commerce operations.
  • The successful candidate will be responsible for ensuring the smooth functioning of our D-commerce platforms, managing IT infrastructure, and leading a team of IT professionals to ensure business continuity, maintain optimal performance, security, reliability, and systems metrology.
  • Your personality should match the qualities listed below:
D-commerce Platform Management:
  • Oversee the day-to-day operations of our D-commerce platforms, including website & app performances, high availability, scalability, and business continuity.
  • Collaborate with cross-functional teams to support implementation of technical new features, enhancements, and integrations in alignment with business objectives.
  • Implement new monitoring features to track and trace website & app traffic, trends, and build performance metrics to identify areas of improvement.
IT Infrastructure Management:
  • Manage and maintain all IT infrastructure components related to the D-commerce platform, overseeing the design, implementation, and maintenance of robust IT infrastructure supporting digital commerce activities.
  • Implement and enforce best practices for system configuration, data management, and disaster recovery.
  • Manage scalability and performance to handle peak loads during sales events and maintain optimal performance for a seamless customer experience.
  • Set up, monitor, and adapt cyber security rules and configurations, including vulnerability management and ensuring appropriate security posture on AKAMAI.
Data protection, privacy, and Compliance:
  • Implement and monitor robust security measures to protect customer data, financial transactions, and sensitive information.
  • Ensure compliance with relevant regulations and standards such as GDPR, PCI-DSS, and industry-specific requirements.
Team Leadership and Development:
  • Lead a team of IT professional stakeholders responsible for supporting the D-commerce platform.
  • Provide coaching, mentoring, and professional development opportunities to colleagues and team members.
  • Foster a culture of collaboration, innovation, and continuous improvement within the IT operations team.
  • Proactively adapt, structure, and streamline teamwork.
Vendor Management:
  • Manage relationships with third-party vendors and service providers, including hosting providers, software vendors, and security vendors.
  • Review and negotiate contracts, validate service level agreements, and ensure value for the organization.
  • Monitor vendor performance and address any issues or concerns in a timely manner.
  • Define SLR/SLO/SLA and monitor the QoS with the stakeholders.
Incident Management and Troubleshooting:
  • Develop and implement incident response procedures to address technical issues, outages, and security breaches.
  • Coordinate with internal teams and external partners to resolve incidents and minimize downtime.
  • Conduct RCA and post-incident reviews to identify root causes and implement preventive measures.
  • Proactively adjust and implement alerting and monitoring.
Continuous Improvement:
  • Identify areas for process improvement within IT operations and implement measures to streamline workflows and enhance productivity.
  • Define and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations.
Skills & Experience Requirements:
  • D-commerce IT operations manager operates at the intersection of e-commerce and information technology (IT).
  • Knowledge in E-commerce Platforms, IT Infrastructure, Cyber-Security, Payment Gateways, Supply Chain Management, User Experience (UX), and Regulatory Compliance.
  • Have around 10 years’ experience, ideally in an Omni-Retail company.
  • Be fluent in English; Arabic and French are a plus.
  • Have a minimum of a bachelor’s degree or equivalent with a significant tech background.
  • Travel may be required.
Most importantly, She/He needs to live and breathe the Sephora Culture, DNA and Employee Value propositions (EVP) with a passion for people and making a difference. #J-18808-Ljbffr

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