Airfreight Operations and Customer Service Coordinator

Role:Airfreight Operations and Customer Service Coordinator Salary: Flexible based on experience. The range can be from €30,000 to €45,000 per annum. Location: North Dublin Working Hours: 09:00 to 17:30 Overtime: Available with opportunities for a performance-based bonus. Pension: Company contributes to the pension scheme. Health Insurance: Discounted health insurance available. Airfreight Operations and Customer Service Coordinator Fantastic opportunity has arisen for an experienced Airfreight Operations and Customer Service Coordinator to join a dynamic logistics team based in North Dublin. This role is perfect for a detail-oriented individual who is passionate about airfreight operations and thrives in a customer service-driven environment. Offering a flexible salary package, this position allows for career growth within a busy and fast-paced logistics company. The successful candidate will be responsible for managing airfreight shipments and acting as the primary point of contact for clients. This includes ensuring the smooth flow of goods through the supply chain and coordinating with carriers to meet deadlines. The role offers attractive benefits such as a performance-based bonus, pension contributions, and discounted health insurance, along with the opportunity to work in a supportive team environment. Responsibilities: Oversee the full airfreight operation process, ensuring all documentation and regulations are adhered to. Coordinate with carriers, customs authorities, and other key stakeholders to ensure the timely movement of shipments. Provide top-notch customer service by addressing client inquiries and resolving shipment-related issues. Maintain clear and proactive communication with clients regarding shipment updates and status. Monitor and manage shipment schedules to ensure deadlines are met. Prepare and review documentation, including bills of lading, air waybills, and customs declarations. Track the status of shipments and provide real-time updates to clients. Collaborate with internal operations teams to ensure seamless handling of shipments. Identify opportunities to improve efficiency, reduce costs, and enhance the overall operation process. Requirements: Proven experience in airfreight operations or a related logistics field. Comprehensive understanding of airfreight documentation, processes, and regulations. Strong communication and customer service skills with the ability to manage multiple client needs. Ability to work under pressure in a fast-paced environment while maintaining attention to detail. Proficiency with logistics software and shipment tracking tools. Problem-solving skills and the ability to work both independently and within a team. Familiarity with customs procedures and international shipping is highly desirable. Knowledge of the North Dublin logistics landscape is advantageous. What to do next: If youre interested in this role, click apply now. For more information and a confidential discussion on this role or other opportunities, contact Conor via email Skills: Airfreight Operations Airfreight Airfreight Forwarder Logistics Customer Service Coordinator Logistics Coordinator