Início Arábia Saudita Supervisor Contact Center

Início Arábia Saudita Supervisor Contact Center

Supervisor Contact Center

Full time na a Laimoon Verified Company no Saudi Arabia
Publicado em September 11, 2024

Detalhes do emprego

Job Description:We are seeking a highly motivated and experienced Supervisor Contact Center to join our team in Riyadh, Saudi Arabia. As a Supervisor, you will be responsible for overseeing the daily operations of our contact center, ensuring that our team delivers exceptional customer service to our clients.Key Responsibilities: Manage and supervise a team of contact center agents, ensuring they meet performance targets and provide excellent customer service Monitor and evaluate agent calls, providing feedback and coaching to improve their performance Conduct regular team meetings to communicate updates, changes, and goals Develop and implement training programs to improve the skills and knowledge of contact center agents Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution Create and maintain reports on contact center performance, identifying areas for improvement and implementing solutions Stay up-to-date with industry trends and best practices to continuously improve the contact center operations Ensure compliance with company policies and procedures, as well as relevant regulations and lawsRequirements: Bachelor's degree in Business Administration, Communications, or a related field Minimum of 3 years of experience in a contact center supervisory role Excellent communication and interpersonal skills Strong leadership and team management abilities Proven track record of meeting and exceeding performance targets Knowledge of contact center software and tools Fluent in both English and Arabic Ability to work in a fast-paced and dynamic environment Customer-focused mindset with a passion for delivering exceptional serviceIf you are a driven and experienced Supervisor Contact Center looking for a new challenge, we would love to hear from you. Apply now and join our team at SolexPlus in Riyadh, Saudi Arabia.

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