Senior Project Manager Customer Success
Detalhes do emprego
Customer Communication and Project Management:Communicate directly with US-based customers regarding project schedules, project status reports, change requests, and issue resolutions.
Develop, execute, and maintain project plans to deliver solutions to customers (using GANTT charts and task lists).
Actively engage in new business scoping & estimating activities, including providing resource estimates & capacity management oversight.
Ensure the implementation team completes and verifies that deliverables meet customer requirements and timelines.
Ensure customers complete User Acceptance Testing (UAT) and sign off on the project.
Transition client and portal to customer support staff upon completion of implementation projects.
Resource Management and Team Coordination:Support the scoping of projects by providing project resource estimates.
Accountable for the on-time and quality delivery of implementation projects.
Manage team allocation to ensure each associate has a manageable workload.
Reallocate resources as needed to meet project requirements.
Work effectively with implementation, support, and development teams to ensure delivery against agreed upon priorities and timelines.
Determine training requirements and ensure delivery of product training to clients.
Leadership and Mentorship:Ensure effective internal communications within the team and across the organization.
Mentor and help train other project managers as needed.
Help build processes, templates, and tools to improve the project management program.
Create, implement, and maintain a continuous improvement plan for resources.
Ensure that best practices are maintained across the organization.
ExperienceCandidates should have 10+ years' business experience, with 5+ years managing projects.
Ideal candidate will have experience managing other project managers.
Ability to work in a challenging environment as an individual contributor.
Strong analytical skills to be able to manage complex problems using several techniques.
Must have strong Project Management experience and experience collaborating directly with customers managing projects and project deliverables.
Must have experience with Project Management (GANTT charts) and Task Tracking applications. Experience with Asana and Instagantt is a plus.
Must have experience managing the implementation of software or SaaS applications, preferably business or enterprise applications.
EducationGraduate BS in Computer Sciences or higher level of education.
PMP Certification is a plus.
Able to work during US hours (3:00 PM to 12:00 AM Pakistan Time).
Strong verbal and written English communication skills is an absolute requirement.
Must have experience working with international customers based in the United States.
Proficient in business-type communications, such as status reports, issue logs, project schedules, change requests and email communications as well as proactively managing weekly and monthly status calls with US-based customers.
Must be proficient in project management, including creating and managing GANTT charts, task management, requirements documents and statement of work (SOW) documents.
Ability to demonstrate influencing and negotiating skills to align several potentially conflicting views with internal and external stakeholders.
Ability to develop, coach, and mentor team members.
Ability to work independently and in time-sensitive environments.#J-18808-Ljbffr
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