Detalhes do emprego
Executive Customer Relations Specialist Jobs in Dubai
Description:
Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels.
Responsibilities:
a-Drive technical investigations to identify root cause(s) and restore customers' trust in devices.
b-Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon-branded devices.
c-Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).
d-Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.
Requirements:
a-Fluency (spoken, reading and written proficiency) in English and Arabic
b-A minimum of six months of experience in Customer Service
c-Experience in communicating technical concepts to a non-technical audience
#J-18808-Ljbffr Management & Operations
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Hiring company
Confidential
-
Customer Care Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 8 Hours -
Call Centre & Customer Service Beginner Alpha AcademyAED 94
AED 1,028Duração: Upto 8 Hours
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