Customer Service Officer Jobs In Dubai UAE | Majid Al Futtaim
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Customer Service Officer Jobs In Dubai UAE | Majid Al Futtaim
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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Responsibilities:
Maintain a thorough knowledge of the assigned Asset Management Business Unit operating assets (shopping centre's) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
Ensure smooth day to day operations of the Customer Service Information Desk/Booths under the direction and guidance of Supervisor/Manager Customer Service and in accordance with the established Customer Service guidelines/procedures in order to serve the customers with quality services.
Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company's established grooming/professional attire standards to promote MAFP's image.
Assist the visitors/customers at the Information Desk/Booths by providing clear directions, information on on-going/upcoming mall promotional events/activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned. Ensure to maintain a positive, polite and professional attitude at all times serving each customer in order to create a memorable customer experience.
Requirements:
Bachelor's degree in Business Administration / Marketing / Communications / PR or equivalent.
Minimum 4 - 6 years' progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.
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