Guest Relations Officer

Hospitality Desk Management:and ensure exceptional service at the Hospitality Desk, being the initial point of contact for guests.collaboratively with security to ensure a seamless transition for visitors to the reception desk, maintaining a welcoming and secure environment.Efficient Check-in Process:guests with a warm smile upon their arrival at the reception desk.an efficient check-in process by accurately determining the visitor's purpose and promptly initiating the check-in procedure.seamless communication with the host, promptly informing them of the visitor's arrival to facilitate a smooth reception.Guest Information and Assistance:comprehensive information about amenities, services, and food & beverage offerings to enhance their experience.guest inquiries promptly and professionally, striving to resolve issues effectively for overall guest satisfaction.Guest Engagement in the Lobby:guests to the lounge, ensuring an exemplary service during their wait.with guests while they wait for their host, providing personalized assistance and information.a welcoming atmosphere by initiating conversations, offering assistance, and addressing any immediate needs or inquiries.Event Reservations Management:capture and document event reservation information promptly into the system.closely with the events and conference department to ensure setup requirements and food & beverage needs align with the booker's specifications.Visitor Management System Implementation:the seamless implementation and operation of the visitor management system.actively in implementing updates and changes to service blueprints, aligning guest service standards with evolving business needs.Support with Employee Badge Loss:employees in cases of badge loss by coordinating with security for the swift and accurate issuance of replacement passes.the process, minimizing disruption to employees' responsibilities while ensuring authentication and accuracy in pass issuance.Feedback at Exit and Service Improvement:guest feedback through surveys and direct interactions, presenting suggestions or concerns to management for continuous service enhancement.contribute ideas and initiatives aimed at improving guest satisfaction and operational efficiency within the organization.Board Line and Calls Management:external board line calls, filtering inquiries, and transferring calls appropriately following established guidelines and SOPs.internal calls efficiently, addressing requirements according to predefined standard operating procedures.Problem-Solving Abilities:problem-solving skills to efficiently address guest concerns, unexpected challenges, or operational issues.to assess situations promptly, identify root causes, and implement effective solutions while maintaining a high level of guest satisfaction.capacity to think critically, make decisions under pressure, and resolve issues creatively and diplomatically.Adherence to Dawn Raid Protocol and Safety Measures:oneself with and strictly adhere to the Dawn Raid protocol as outlined by Morgan Stanley.compliance with safety and security measures, prioritizing the protection of guests, employees, and facility assets.periodic training refreshers to stay updated on protocol changes and reinforce knowledge of safety procedures and security measures.a vigilant approach to prevent compromises to the safety and security of the facility, promptly addressing any potential threats or breaches.Collaboration with Property Services for Facility Maintenance:closely with property services to ensure the cleanliness and upkeep of the reception desk, lobby, and lounge areas.with property services to establish regular cleaning schedules and ensure adherence to high standards of cleanliness and maintenance.specific requirements or issues related to the reception desk, lobby, or lounge area promptly to property services for swift resolution.Continuous Training Attendance and Implementation:all designated rapport trainings to enhance communication and relationship-building skills.learnings and techniques acquired from rapport training sessions into daily operations to improve guest interactions and service delivery.integrate new communication strategies or relationship-building approaches learned from training sessions to elevate guest experiences consistently.Administrative Duties:accurate guest records, handle reservations, and perform associated administrative tasks proficiently using relevant software and computer systems.Requirements:2-3 years of relevant experience PRB