Application Support Engineer

We are currently seeking an Application Support Engineer to join our team. This is a highly visible position that will require daily interaction with the business users to support break/fix, ad hoc service requests and release management. While production support is the primary responsibility, duties will also include release management, DevOps and contributing to our platform strategy to drive continuous improvements. You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. This is a unique opportunity to participate in a stable and fast-growing business within the debt and capital markets that has a demonstrated track record of career advancement and rewarding talent.Job Title: Application Support EngineerJob Location: Hyderabad, Telangana, Hyderabad(Hybrid- 3 days from office)Shift Timing- 9PM to 6AM(Night Shift)Job Description:Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issuesProvide accurate and timely resolution of issues, and escalation when necessaryCollaborate with team members and business functions to troubleshoot and resolve support ticketsFor high severity issues that occur outside of normal business hours, you may be asked to participate in the resolution of issues outside of normal business hoursEscalate, communicate outage notification in a timely manner to internal usersAdminister application settings and permissionsWrite, review, and execute SQL code and tools to assist Level 1 & 2 support to diagnose and resolve incidentsPerform ad-hoc task and analysis for the support team as neededParticipate in the ongoing process of investigating, analyzing, and providing long term resolutions to applications issues.Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all production issues.Follow Company standards for security and best practices.Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate.Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability.Track and present support metrics to stakeholders monthlyYour Profile:BSc/BA in Computer Science, Engineering or a related field or equivalent work experience1+ years of experience in supporting Software Applications (ideally in the finance sector)Experience writing and executing SQL queries against relational databasesExcellent academic background, critical thinking, communication, and collaboration skillsHighly analytical and strong problem-solving skillsPreferred Skill/Experience:6+ months of professional software development experienceStrong Microsoft SQL Server experience including SQL and stored proceduresC#; ASP.NET/MVC, HTML, Ajax, JQuery, JSON, JavaScript, XML/XSLT, CSS, NET 4.5 or laterExperience in debugging software in an integrated development environmentExperience versioning code with GitJira or other modern project/issue management systemsGeneral understanding of object-oriented programming PRB