Detalhes do emprego
About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in€¯Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Our company values are:
- Be Pioneers We innovate and push for boundless creativity through curiosity.
- Pursue Diversity Different views and experiences are advantages. Our global presence gives us perspectives that drive better business.
- Act with Integrity We are honest and forthright in our dealings. Building trust builds a better company.
- Take Ownership We are accountable for ourselves, our colleagues, our clients and our company Collaborate Together we are stronger. We deliver more success through shared goals and mutual support.
- Exceed Expectations We understand our colleagues and clients' needs and always exceed expectations.
- Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
- Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. o Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Create, maintain and communicate to client project timelines and budgets.
- Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly.
- Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
- Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
- Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
- Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
- Working with Account Coordinators to ensure day to day production is running effectively.
- Ensure Account Coordinators maintain a current and accurate understanding of all work-in progress that has been initiated.
- Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
- Provide feedback/guidance to Account Coordinators to ensure team performs as expected. o Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
- Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Forecast and track key account metrics.
- Communicate regularly with client regarding project performance metrics. Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
- Initiate corrective action process as needed.
- Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
- May be responsible for educating and advising client about new services offered.
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Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 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'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 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=> '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 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'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 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Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in€¯Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. </p><p></p><p><b> Our company values are: </b></p><p></p><ul><li> Be Pioneers We innovate and push for boundless creativity through curiosity. </li><li> Pursue Diversity Different views and experiences are advantages. Our global presence gives us perspectives that drive better business. </li><li> Act with Integrity We are honest and forthright in our dealings. Building trust builds a better company. </li><li> Take Ownership We are accountable for ourselves, our colleagues, our clients and our company Collaborate Together we are stronger. 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Building long lasting relationships with clients and providing them with the highest level of support and service at all times will result in an increase in revenue. Anyone who wants to ensure that their company retains clients or wants their employees to see the importance of outstanding service will benefit from this convenient online course which can be studied at your own pace and in your own time. Gain an edge over the competition by implementing excellent customer relationship management processes today. <strong>Introduction to the Customer Relationship Management Diploma</strong> The Customer Relationship Management diploma comprises of five information packed modules which should take you around five hours to complete. The course is offered online for added convenience, so you can complete the course in one sitting or you can spread it out over a number of months, depending on your own schedule. This course comes complete with a multiple choice test. You are given a two chances to pass the test to gain your certification. The certificate is industry recognised and can be verified online. <h4>What you will Learn</h4> This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. <ul class="learn-mod"> <li>Learn what CRM is and why it is so important to focus on your customers.</li> <li>Identify with the basics of body language and how to use this when dealing with clients.</li> <li>Develop your interpersonal skills.</li> <li>Learn facts about relationships and loyalty and how these two go hand-in-hand.</li> <li>Identify why customer relationship management is so important to the success of your company.</li> <li>Learn how to look for customers and what customers expect from your company in terms of service and support.</li> <li>Get an understanding on how to measure your customer relationship management from the characteristics to problems you may face to the standards you want to achieve.</li> <li>Learn how to develop a relationship.</li> <li>Get some valuable advice about meeting preparation and so much more.</li> </ul> <h4>Benefits</h4> Some of the benefits you can expect to enjoy when you take the Customer Relationship Management Diploma include: <ul class="learn-benefit"> <li>Increase your knowledge on customer relationships.</li> <li>Fast track your career in your chosen industry.</li> <li>Enjoy the convenience of an industry recognised certification.</li> <li>Certificates can be verified online.</li> <li>Lifetime access to course material.</li> <li>Course available online so you can study at any time of the day or night.</li> <li>Complete the course in one day or a few months, there is no set time frame for completing the course.</li> <li>The study platform is available on all devices.</li> <li>Enjoy information packed and detailed modules.</li> <li>Each course is broken down into easy to manage modules to enhance your study experience.</li> <li>Affordable pricing</li> <li>Start your studying at any time.</li> </ul>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Relationship Management Certificate', 'eligibility' => null, 'school' => 'New Skills Academy', 'keywords' => null, 'location' => 'Online', 'duration' => 'Upto 5 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '92% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43577708', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Client Servicing/Account Coordinator', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> About us: </b><p></p><p> The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. 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Hiring company
Deluxe
-
Sales and Marketing Management Diploma 1TRAININGAED 181Duração: Upto 10 Hours
-
Customer Relationship Management Certificate New Skills AcademyAED 88
AED 1,098Duração: Upto 5 Hours
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