Internal Sales Business Development - Power Tools

Internal Sales Business Development - Power ToolsLocation: GermistonSalary: R25 000CTCPursue opportunities for new business.Receive communication from existing and prospective Customers in the form of telephone calls, emails, visits.Service the needs of the company's existing customers and respond to new sales enquiries to support the activities of the external sales team.Promote sales by differentiation of Company Products and Service - use Technical Department and Quality Department as required.Liaise closely with External Sales, ensuring that there is regular follow up on outstanding quotes and orders.Ensure Customers are fully appraised of all related issues surrounding pricing, products and delivery and that all correspondence from Customers is responded to timeously.Review outstanding orders and communicate with Customers - ensure that Customers are advised when an order will be overdue.Interact with the Factory and/or Warehouse regarding production progress / stock availability and delivery.Resolve customer complaints by investigating the issue, developing a solution and make recommendations to management or direct to Customer if appropriate.Monitor the quality of Customer service and report problems to External Sales as required.Monitor competition, gather market place information on pricing, new and existing products and delivery lead times.Ensure that Customer information on NAV is complete including all contacts, and agreed budgets and pricing categories.Understand and implement pricing structure as required.Establish stock availability / pricing and submit quotes to Customers.Follow up on quotes submitted to Customers as required.Process Sales Orders.Buy-out stock where necessary, ensuring optimal source and cost.Print Packing Instructions or Picking Slips.Print dispatch notes and/or invoices if required.Communicate with other departments and Customers as required to ensure that orders are executed correctly.All communication to the Customer is dealt with by the Internal Sales person. Any relevant information should be copied to the External Salesperson.Do whatever is required to ensure Customer SatisfactionAssist Directors in general management as required.Minimum Requirements:Must have knowledge of the products sold by the Company.Must have good communication and computer skills.Must have worked in a similar position for minimum of 3yrs.Effectively communicate with fellow workers so as to inspire them for continual quality improvements.Have a friendly and confident manner with a pleasant dispositionGood communication skills with the colleagues and/or customers.