Detalhes do emprego
Das ist das Arbeitsumfeld: Exzellenter Kundenservice ist ein wichtiger Erfolgsfaktor und ein Aushängeschild der DATEV eG. Um unsere Kund:innen bestmöglich beraten zu können, werden Sie im Rahmen einer professionellen Einarbeitung sowohl fachlich als auch persönlich auf diese spannende Herausforderung vorbereitet. Neben einer intensiven Einarbeitung ist Ihnen Homeoffice wichtig? Wir bieten Ihnen nach der Einarbeitung die Möglichkeit an einzelnen Tagen auch mobil zu arbeiten. Das sind die Aufgaben:
- Sie sind verantwortlich für die Bearbeitung von zum Teil komplexen Kundenanfragen und betreuen schwerpunktmäßig die Online-Lösungen des Rechnungswesens (DATEV-Unternehmen online).
- Sie handeln eigenverantwortlich und treffen Entscheidungen unter Berücksichtigung des aktuellen Serviceaufkommens.
- Sie sind gemeinsam mit Ihren Teamkolleg:innen für die Gestaltung und Optimierung der Serviceprozesse zuständig.
- Sie bringen Ihr Fachwissen aktiv in die Weiterentwicklung und Optimierung unserer Produkte ein.
- Sie bilden sich laufend fachlich weiter, um unsere Kund:innen bestmöglich beraten zu können.
Das suchen wir:
Erforderliche Skills:
- Sie verfügen über ein abgeschlossenes betriebswirtschaftliches Studium.
- Sie konnten bereits Berufserfahrung im Umgang mit Kund:innen sammeln.
- Sie verfügen idealerweise über Kenntnisse im Bereich Rechnungswesen und Buchhaltung.
- Sie besitzen eine ausgeprägte Kommunikationsfähigkeit.
- Sie haben stets Lust auf Neues und arbeiten gerne im Team. Ein aktives Mitwirken bei Veränderungen ist für Sie dabei selbstverständlich.
- Sie sind offen für technologische Neuerungen, wie z.B. die zukünftigen Einsatzmöglichkeiten von künstlicher Intelligenz.
Erlernbare Skills:
- Die benötigten Programmkenntnisse erlernen Sie im Rahmen eines gezielten Einarbeitungsplans und mit Hilfe von Pat:innen.
- Darüber hinaus bieten wir gezielte Aus- und Weiterbildungsmaßnahmen an.
Das bieten wir:
- Faire und transparente Entlohnung, 13. Monatsgehalt, Urlaubsgeld sowie weitere finanzielle Anreize
- Großes Angebot an fachlichen und persönlichen Weiterbildungen innerhalb und außerhalb der Arbeitszeit sowie zahlreiche interne Communities zum Vernetzen und gegenseitigen Lernen
- Vereinbarkeit von Familie & Beruf durch die Möglichkeit zur Arbeit im „Homeoffice“ an einzelnen Tagen (ggf. nach der Einarbeitung) im Sinne einer mobilen, ortsunabhängigen Tätigkeit innerhalb Deutschlands inkl. der dazugehörigen technischen Ausstattung
- Und vieles mehr…
Das sind wir:
DATEV ist mehr als ein grünes Rechteck. Wir sind einer der größten Software- und IT-Dienstleister Europas mit Hauptsitz in Nürnberg. Mehr als 8.800 Mitarbeitende geben alles, um die Digitalisierung der Geschäftsprozesse unserer über 600.000 Kund:innen voranzutreiben. Diese vertrauen auf unsere PC- und Cloud-Lösungen sowie mobilen Apps und rechnen damit beispielsweise monatlich rund 14 Millionen Lohnabrechnungen ab. Als Genossenschaft fördern wir das Miteinander. „Fortschritt treiben. Zukunft gestalten. Gemeinsam Erfolg haben“ steht in unserer Zusammenarbeit stets im Vordergrund. Wir vereinen Beständigkeit mit Innovationskraft. Diversity, Equity und Inclusion sind für uns die essenzielle Grundlage, damit alle gleichberechtigt am Arbeitsleben teilhaben können. Dafür steht DATEV jeden Tag ein. #WirsindDATEV! Wir freuen uns auf die Bewerbung über unser Karriereportal und auf ein Kennenlernen. Um einen sicheren und effizienten Bewerbungsprozess zu gewährleisten, bitten wir auf der nächsten Seite um die Anlage eines Bewerbungsaccounts.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
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'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 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=> '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 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'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 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Um unsere Kund:innen bestmöglich beraten zu können, werden Sie im Rahmen einer professionellen Einarbeitung sowohl fachlich als auch persönlich auf diese spannende Herausforderung vorbereitet. </p><p> Neben einer intensiven Einarbeitung ist Ihnen Homeoffice wichtig? 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Ein aktives Mitwirken bei Veränderungen ist für Sie dabei selbstverständlich. </p></li><li><p> Sie sind offen für technologische Neuerungen, wie z.B. die zukünftigen Einsatzmöglichkeiten von künstlicher Intelligenz. </p></li></ul><p></p><h3><b> Erlernbare Skills: </b></h3><p></p><ul><li><p> Die benötigten Programmkenntnisse erlernen Sie im Rahmen eines gezielten Einarbeitungsplans und mit Hilfe von Pat:innen. </p></li><li><p> Darüber hinaus bieten wir gezielte Aus- und Weiterbildungsmaßnahmen an. </p></li> </ul> <h3><b> Das bieten wir: </b> </h3> <ul><li> Faire und transparente Entlohnung, 13. Monatsgehalt, Urlaubsgeld sowie weitere finanzielle Anreize </li><li> Großes Angebot an fachlichen und persönlichen Weiterbildungen innerhalb und außerhalb der Arbeitszeit sowie zahlreiche interne Communities zum Vernetzen und gegenseitigen Lernen </li><li> Vereinbarkeit von Familie & Beruf durch die Möglichkeit zur Arbeit im „Homeoffice“ an einzelnen Tagen (ggf. nach der Einarbeitung) im Sinne einer mobilen, ortsunabhängigen Tätigkeit innerhalb Deutschlands inkl. der dazugehörigen technischen Ausstattung </li><li> Und vieles mehr… </li> </ul> <h3><b> Das sind wir: </b> </h3> <p> DATEV ist mehr als ein grünes Rechteck. Wir sind einer der größten Software- und IT-Dienstleister Europas mit Hauptsitz in Nürnberg. Mehr als 8.800 Mitarbeitende geben alles, um die Digitalisierung der Geschäftsprozesse unserer über 600.000 Kund:innen voranzutreiben. Diese vertrauen auf unsere PC- und Cloud-Lösungen sowie mobilen Apps und rechnen damit beispielsweise monatlich rund 14 Millionen Lohnabrechnungen ab. Als Genossenschaft fördern wir das Miteinander. „Fortschritt treiben. Zukunft gestalten. Gemeinsam Erfolg haben“ steht in unserer Zusammenarbeit stets im Vordergrund. Wir vereinen Beständigkeit mit Innovationskraft. Diversity, Equity und Inclusion sind für uns die essenzielle Grundlage, damit alle gleichberechtigt am Arbeitsleben teilhaben können. Dafür steht DATEV jeden Tag ein. #WirsindDATEV!</p> Wir freuen uns auf die Bewerbung über unser Karriereportal und auf ein Kennenlernen. 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You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.<br> The knowledge and skills you could learn from this Certificate in Customer Service Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.<br> <br> <strong>Course Highlights</strong><br> <br> The price is for the whole course including final exam - no hidden fees<br> Accredited Certificate upon successful completion at an additional cost<br> Efficient exam system with instant results<br> Track progress within own personal learning portal<br> 24/7 customer support via live chat<br> Certificate in Customer Service Skills Training has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br> This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. 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Um unsere Kund:innen bestmöglich beraten zu können, werden Sie im Rahmen einer professionellen Einarbeitung sowohl fachlich als auch persönlich auf diese spannende Herausforderung vorbereitet. </p><p> Neben einer intensiven Einarbeitung ist Ihnen Homeoffice wichtig? Wir bieten Ihnen nach der Einarbeitung die Möglichkeit an einzelnen Tagen auch mobil zu arbeiten. </p><p></p><h3><b> Das sind die Aufgaben: </b></h3><ul><li><p> Sie sind verantwortlich für die Bearbeitung von zum Teil komplexen Kundenanfragen und betreuen schwerpunktmäßig die Online-Lösungen des Rechnungswesens (DATEV-Unternehmen online). </p></li><li><p> Sie handeln eigenverantwortlich und treffen Entscheidungen unter Berücksichtigung des aktuellen Serviceaufkommens. </p></li><li><p> Sie sind gemeinsam mit Ihren Teamkolleg:innen für die Gestaltung und Optimierung der Serviceprozesse zuständig. </p></li><li><p> Sie bringen Ihr Fachwissen aktiv in die Weiterentwicklung und Optimierung unserer Produkte ein. </p></li><li><p> Sie bilden sich laufend fachlich weiter, um unsere Kund:innen bestmöglich beraten zu können. </p></li> </ul> <h3><b> Das suchen wir: </b> </h3> <h3><b> Erforderliche Skills: </b></h3><ul><li><p> Sie verfügen über ein abgeschlossenes betriebswirtschaftliches Studium. </p></li><li><p> Sie konnten bereits Berufserfahrung im Umgang mit Kund:innen sammeln. </p></li><li><p> Sie verfügen idealerweise über Kenntnisse im Bereich Rechnungswesen und Buchhaltung. </p></li><li><p> Sie besitzen eine ausgeprägte Kommunikationsfähigkeit. </p></li><li><p> Sie haben stets Lust auf Neues und arbeiten gerne im Team. Ein aktives Mitwirken bei Veränderungen ist für Sie dabei selbstverständlich. </p></li><li><p> Sie sind offen für technologische Neuerungen, wie z.B. die zukünftigen Einsatzmöglichkeiten von künstlicher Intelligenz. </p></li></ul><p></p><h3><b> Erlernbare Skills: </b></h3><p></p><ul><li><p> Die benötigten Programmkenntnisse erlernen Sie im Rahmen eines gezielten Einarbeitungsplans und mit Hilfe von Pat:innen. </p></li><li><p> Darüber hinaus bieten wir gezielte Aus- und Weiterbildungsmaßnahmen an. </p></li> </ul> <h3><b> Das bieten wir: </b> </h3> <ul><li> Faire und transparente Entlohnung, 13. Monatsgehalt, Urlaubsgeld sowie weitere finanzielle Anreize </li><li> Großes Angebot an fachlichen und persönlichen Weiterbildungen innerhalb und außerhalb der Arbeitszeit sowie zahlreiche interne Communities zum Vernetzen und gegenseitigen Lernen </li><li> Vereinbarkeit von Familie & Beruf durch die Möglichkeit zur Arbeit im „Homeoffice“ an einzelnen Tagen (ggf. nach der Einarbeitung) im Sinne einer mobilen, ortsunabhängigen Tätigkeit innerhalb Deutschlands inkl. der dazugehörigen technischen Ausstattung </li><li> Und vieles mehr… </li> </ul> <h3><b> Das sind wir: </b> </h3> <p> DATEV ist mehr als ein grünes Rechteck. Wir sind einer der größten Software- und IT-Dienstleister Europas mit Hauptsitz in Nürnberg. Mehr als 8.800 Mitarbeitende geben alles, um die Digitalisierung der Geschäftsprozesse unserer über 600.000 Kund:innen voranzutreiben. 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Germany.' $page_description = 'Apply to Customer Service für Online-Lösungen Rechnungswesen (m/w/d) jobs in datev eg in Germany.Find similar vacancies, jobs and salary information in Germany.' $locationForTitle = 'Germany' $currentJobCity = array( 'id' => '82', 'display_name' => 'Germany', 'name_ar' => null, 'country_id' => '53', 'Country' => array( 'name' => 'Germany', 'id' => '53', 'slug' => 'germany', 'code' => 'DE' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '23349', 'title' => 'datev eg', 'slug' => 'datev-eg' ), 'CompanyPageTranslation' => array( 'id' => null, 'company_page_id' => null, 'title' => null, 'slug' => null, 'summary' => null, 'description' => null, 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'company_matching_keywords' => null, 'draft' => null, 'lang_code' => null ) ) $location = 'Germany' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/pt/uae/client-care-and-customer-service/customer-service', 'title' => 'SAC', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/pt/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-08 04:18:54' $daysleft = (float) 19 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/pt/germany/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service für Online-Lösungen Rechnungswesen (m/w/d)' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'germany' $jobLocName = 'Germany' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43539644' $companyName = ' at datev eg' $twitterText = 'Hiring now! Customer Service für Online-Lösungen Rechnungswesen (m/w/d) at datev eg. Please apply or share https://jobs.laimoon.com/jobs/externalview/43539644' $emailText = 'Hiring now! Customer Service für Online-Lösungen Rechnungswesen (m/w/d) at datev eg. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43539644' $sCompanyName = false $csaSearchKey = 'Customer Service für Online-Lösungen Rechnungswesen (m/w/d)' $jobDetails = 'detalhes do emprego' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'datev eg'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Datev eg
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