Transcreation Account Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.  The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 6,000 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience. Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information. The role Our Transcreation Account Managers (TAM) are responsible for end-to-end localisation project delivery. They are responsible for delivering projects on time, on specification and on budget. They must demonstrate a good understanding of localisation and project management tools, with excellent linguistic skills and best-practice methodology. The TAM is the key point person for their projects. TAMsrelay information about timing, scope, budgets, resources and changes to the project plan. They have good problem-solving skills and a passion for Languages, production, marketing and advertising and a desire to learn. Key areas of responsibility Communication

• The key day-to-day project management contact for clients
• Displays understanding of client’s needs to deliver high satisfaction levels and share feedback with wider team and escalate any delivery concerns to their manager
• Accountable for ensuring all team members are aware of timelines and deliverables
• Responsible for managing the client relationship with a focus on delivery and production strategy
• Acts as the primary client contact for localisation project delivery, structuring regular status and communications with clients, defining scope and approach, setting and managing expectations and deliverables, and troubleshooting issues as they arise and if required escalating to their manager
• Works with client brands and agencies to ensure a clear understanding of the production brief, deliverables and timeline for each project and relays those details to other members of the team as necessary
• Partners with Client Service, Production and Finance to ensure a smooth process, proper resource allocation and a superior end result
• Demonstrates strong collaboration skills with internal agency teams and key external partners to ensure quality and adherence to production guidelines for key deliverables

Process

• Manages small-to-medium projects independently, from initiation through to completion (briefing to billing)
• Works with cross-functional teams in a fast-paced agency environment
• Takes responsibility for quality of transcreation and Languages services delivered to the client
• Update glossaries and maintains Translation Memories to capture client feedback/preferences
• Working with Talent Manager, provides constructive feedback to freelance linguists at the end of each project to drive continuous improvements
• Manages client objectives, budget, expectations, deliverables and timelines andcommunicating changes/directions to team members
• Keeps projects on track through clear task lists, timing schedules, risk register, trackers, servers, status and contact reports
• Participates actively and can knowledgably articulate status internally or during client interactions
• Identifies improvements to existing workflow and processes
• Identifies potential project risks and develops contingency plans and if needed, escalates to Senior Transcreation Account Manager and/or Transcreation Team Lead
• Liaises with clients/agencies/suppliers to obtain schedules, briefs, assets, technical specifications
• Ensures the highest quality is delivered to clients at all times
• Owns project budget and tracking of all ongoing costs throughout project lifecycle, reconciles estimates to actuals on all projects, and resolution of budget discrepancies between disciplines, vendors and clients
• Manages of POs, financial reporting, tracking, billing against project budgets

Requirements

• Transcreation, Translation and/or Localisation project management related experience within an interactive or integrated agency, with a good understanding of localisation marketing and production implementation processes across all key channels, including digital, video, content, social etc
• Understanding of Languages and the creative development process, content production, technology, quality assurance testing and marketing methodologies
• Ability to manage small-to-medium projects with varying components, demonstrating ability to deliver on time and on budget
• Experience of building client relationships across multiple markets
• A professional, calm, approachable demeanour, and the ability to thrive in the dynamic highly matrixed agency environment
• Strong written and verbal English communication, other languages very desirable
• An appreciation for how great work gets done and a commitment to ensuring flawless execution and delivery
• Proficiency with Microsoft Word, Excel, PowerPoint, Wordbee or other CAT Tools/TMS platforms

#LI-HYBRID #LI-DK1, #LI-Hybrid Diversity & Inclusion Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.  We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.  When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy st atement . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. #J-18808-Ljbffr