Voice Teams SME

Voice Architect / Engineer 6 months contract Brazil remote Pay :$40 to 50/hr Strategic Resource Responsibility:

• Lead, guide and mentor less experienced staff
• Provide input and make recommendations regarding success of the project.
• Apply engineering principles into the design and enhancement of new and existing system Document new system components, or modifications to existing components.
• Perform engineering tasks and assignments in support of business needs.
• Perform engineering technology requirements gathering, deployment, and configuration for new and modified systems.
• Provide technical leadership in the architecture discipline and development of information technology solutions.
• Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions.
• Provides engineering support for large-scale 24x7 operational environment, including off-hours including EMEA work hours.
• Ability to support current project plan and roll-out
• Perform other duties as assigned.

• Advanced hands-on telephony experience within Cisco, MS Teams, MS Teams Voice, Oracle SBC/ECB, and/or routing of Universal/International Toll-Free routing
• Significant hands-on experience Oracle SBC network design, configuration, support, and maintenance
• Advanced hands-on experience with the SIP protocol and analyzing call flows for global dial plan design
• Advanced level of SIP Normalization scripting.
• Strong proficiency with global direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies
• Microsoft Teams ACME 3900 Platform
• Cisco Call Management Technology
• Experience with Cisco 4400 and Catalyst Gateways to support provider connections.
• Experience with Oracle Interoperations Monitoring
• Oracle ACME Session Border Controllers - Oracle SBC/ECB
• Teams Direct Routing
• Experience with the following Apps is a plus: Intrado E911, Mutare Spam calls, Unimax for Provisioning Audio Codes and Poly Desk Phones for Teams, good to have
• Cisco CUBE and Analog Gateways, good to have

• Experience working in a heavily regulated, complex environment with standardized processes.
• Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.
• Requires excellent communication skills, analytical ability, strong judgment, and management skills, and the ability to work effectively with internal clients, management, and staff.
• Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems, writing improved procedures.
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions.