Technical Service Engineer
Detalhes do emprego
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. Responsibilities: The role includes day to day duties in the following areas:
- Identify and analyze customer’s Network/Security system requirements and architecture.
- Preparation of Scope of Work (SoW) for technical proposal which includes proposed architecture and sizing.
- Perform project assessment, implementation, and deployment activities.
- Configure and install various network devices, security appliances and services (e.g., routers, switches, firewalls, load balancers, VPN, etc)
- Implement security tools, policies, and procedures.
- Develop technical configuration and deployment documentation.
- Provide technical consultancy and training to customer’s staff.
- Provide escalated support to the customer upon implementation.
- Provide Level-2/3 support and troubleshooting to resolve issues.
- Liaise with vendors and other IT personnel for problem resolution.
- Candidate must possess at least a Degree in Computer Science/Information Technology, Computer Engineering (Network/Security) or equivalent.
- Preferably 3 to 4 years’ experience implementing and supporting projects.
- Familiar with functionalities of IP networks & routing protocol, BGP, OSPF, DNS, AD, Proxy, etc.
- Knowledge / Experience in Network Switches/Routers, Firewall, Proxy, Anti-spam and Load Balancer
- Product certification like Cisco CCNA/CCNP, Barracuda, Fortinet, Microsoft, Trend Micro or Industry certifications like CISSP/Cloud is an advantage.
- Receptive to 24/7 standby services support
- A keen, positive attitude individual as well as effective team player
- Fast learner and ability to work under minimal supervision.
- Travelling is required for projects.
Helping businesses reach their global potential
At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors. Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. Attracting, inspiring, retaining and celebrating our best individuals is the foundation of our success. Being clear on our own objectives means we can fully focus on the success of our business partners and associates. Add your details to our candidate pool so we can stay in touch with the latest roles. #J-18808-LjbffrApply safely
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