Detalhes do emprego
Job Description
As a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports. ● Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs. ● Have a deep understanding of Dubizzle Egypt IT applications and core infrastructure. ● Provide Support for all IT related matters. ● Research and identify solutions to software and hardware issues. ● Diagnose and troubleshoot infrastructure issues. ● Work and provide mentorship to the entry levels in the team. ● Extract security reports and log all vulnerabilities. ● Track computer system issues through to resolution, within agreed time limits. ● Full ownership to Dubizzle assets and track its life cycle and maintenance. ● Use ITSM software, email and chat applications to give users quick answers to simple IT issues. ● Ensure all issues are properly logged and documented. ● Prioritize and manage several open issues at one time. ● Document technical knowledge in the form of notes and manuals.Apply safely
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