Field Service Engineer (Water technology company, Pasir Panjang)
Full time
na PERSOLKELLY
no
Malaysia
Publicado em May 8, 2024
Detalhes do emprego
Field Service Engineer (Water technology company, Pasir Panjang)
Field Service Engineer (Water technology company, Pasir Panjang)
Our client is an established MNC in the water technologies industry, they are currently hiring for a field service engineer to provide support to operations and business. Salary up to $3500- The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
- Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of products
- Provide on-site interpretation of data and technical instruction
- Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
- Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
- Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
- Review reported malfunctions and identify / analyze any undesirable trends
- Make recommendations on findings
- Review effectiveness of maintenance actions in order to identify training needs
- Be one of the focal points for assigned account for all matters concerning products and services and total support, ensuring that both customer and objectives are met
- Developing and maintaining a customer preference relationship toward
- Execute value generating plans and coordinate both internally and externally with the customer
- Outlining, presenting and selling the value of products and services that can benefit customer needs
- Ensure that all the KPIs set by customer are met
- Ensure customer satisfaction by providing high service standards.
- Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
- Those with experience in water treatment, water hygiene, environmental health and safety, will be an added advantage.
- Able to work well and excel in a team. Demonstrates leadership qualities.
- Strong communication skills (both written and verbal)
- Strong physically as the job requires frequent walking in the plant.
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