E-Commerce Executive (FMCG)

Job Description

• Manage day to day operations for the region and process customers’ orders. 
• Conduct extensive online research, at all times, understanding marketing and sales strategies from all significant eCommerce retailers. 
• Ensure eCommerce operations are efficiently running at all times. 
• Manage fleet workforce and operations
• Actively participate in scheduled internal weekly and annual sales meetings; preparing in advance to share relevant and beneficial information. 
• Ensure that e-retailers are adequately stocked, and this is reflected in the system. 
• Overseeing invoicing processes and coordinating stock management processes. 
• To liaise as required with supply chain and logistics in order to resolve delivery issues. 
• Perform monthly forecast for eCommerce demand with the supply chain. 
• Work with the Finance department to accurately process customers credit notes/refunds. 
• Ensure that customer expectation is met on time and provide unparalleled customer experience at all touchpoints
• To work collaboratively with Ecommerce Manager on unusual complex or high impact cases that can have a negative impact on the business. 
• To reliably log all issues relating to any orders (incorrect fulfilment, delayed/lost deliveries, etc.) in order to mitigate financial loss. 

Job Requirements

• A willingness to roll up sleeves to get it done.
• Adaptable and flexible; responsive and resourceful in a fast-paced, quick-turn business model.
• Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously.
• Excellent fluency in written and spoken Arabic is essential.
• Customer service experience and the ability to deal with difficult customers is essential.
• Knowledge of e-commerce is highly advantageous.
• CMS experience desirable.
• Looking for an innovative and forward-thinking candidate who will work hard and enthusiastically take on many responsibilities.
• Exceptional time management skills; ability to organize, prioritize, and manage multiple projects with overlapping goals and objectives.
• Adaptable and flexible; responsive and resourceful in a fast-paced, quick turn business model.
• Actively listens and participates within a team environment.
• Microsoft Software; Word, Excel, PowerPoint, Outlook, and ERP software.