Financial Advisor ( Call Center Agent )

Job Description

#Concentrix+Webhelp is hiring for a financial service account customer service agents.

• Salary 15K Gross Salary - Customer service experience is preferred
• Rotational shifts
• Social and Medical insurance
• Transportation to the nearest drop-off point ????????
• Location: Fifth Settlement

Job Description: • Manage customer contacts regarding a product or a service based on 2 large kinds of activities: customer service oriented and commercial oriented. • Handle the customer's demands and complaints according to a specific procedure • Direct the customer towards appropriate services if necessary • Ensure the follow-up of contacts and customer files (data input, contact report...)• Realize additional sales (according to the project) b- Commercial orientation: prospection and sales • Understand the technical specificities, the argumentation, and product advantages • Consult clients or prospects on suggested products and/or services • Sell products and/or services in respect of existing regulation • Follow up on contacts and customer files (data input, contact report...) through databases • Achieve qualitative and quantitative objectives defined by the hierarchy • Master the business knowledge, tools, and client procedures • Alert his/her hierarchy in case of a dysfunction • Make suggestions and give feedback • Respect confidentiality requirements, IT security, and internal regulations • Respect quality standards (ISO, NF345, LRS)

Job Requirements

• Fluency in English is a MUST
• GRADS