Detalhes do emprego
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Front Office team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
- A degree or diploma in Hotel Management or equivalent
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- Familiar with Property Management Systems
- A degree or diploma in Hotel Management or equivalent
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To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: </p><ul><li> A degree or diploma in Hotel Management or equivalent </li><li> A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector </li><li> High level of IT proficiency </li><li> High level of commercial awareness and sales capabilities </li><li> Experience of managing people and developing people </li><li> Previous experience of managing a department and Profit and Loss account </li><li> Excellent leadership, interpersonal and communication skills </li><li> Accountable and resilient </li><li> Commitment to delivering a high level of customer service </li><li> Ability to work under pressure </li><li> Excellent grooming standards </li><li> Flexibility to respond to a variety of work situations </li><li> Ability to work on your own and as part of a team </li></ul><p> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: </p><ul><li> Familiar with Property Management Systems </li><li> A degree or diploma in Hotel Management or equivalent </li></ul><p><p></p><b> What will it be like to work for Hilton?</b><p></p><p> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. 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It takes specific skills and an understanding of the dynamics of people to successfully run an office in an efficient and comprehensive manner. Our Office Management Diploma is designed to provide you with those very skills, allowing you to further your career and move into managerial positions rather than being stuck on the career ladder. <h4>Introduction to our Office Management Diploma</h4> Our Office Management Diploma consists of 18 individual modules that are designed to provide you with a full insight into what is expected from somebody working in a managerial position within an office. By working through these modules it will provide you with a better insight and understanding of the office management environment and how best to deal with a range of situations that may arise from time to time. Studying this diploma will open up doors for you to go further in your career after receiving your industry approved qualification. 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You’ll learn required knowledge and training to manage office administration and reception actively. Besides, this course enables you to maintain a strong contemporary understanding of policies and operating procedures to enhance your administrative skills. You’ll also comprehend to greet visitors, answer and address incoming phone calls, sort and classify incoming emails and more.<br /> <br /> <strong>Course Highlights</strong><br /> <br /> The price is for the whole course including final exam – no hidden fees<br /> Accredited Certificate upon successful completion at an additional cost<br /> Efficient exam system with instant results<br /> Track progress within own personal learning portal<br /> 24/7 customer support via live chat<br /> Receptionist Skills Diploma Level 3 has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. 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A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: </p><ul><li> Oversee the entire Front Office operation to maintain high standards </li><li> Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement </li><li> Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme </li><li> Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities </li><li> Set departmental objectives, work schedules, budgets, policies, and procedures </li><li> Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork </li><li> Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices </li><li> Maintain good communication and working relationships with all hotel departments </li><li> Monitor staffing levels to meet cover business demands </li><li> Conduct monthly communication meetings and produce minutes </li><li> Manage staff performance issues in compliance with company policies and procedures </li><li> Recruit, manage, train and develop the Front Office team </li><li> Comply with hotel security, fire regulations and all health and safety legislation </li><li> Act in accordance with policies and procedures when working with front of house equipment and property management systems </li><li> Assist with other departments, as necessary </li></ul><p><p><b> What are we looking for?</b><p></p><p> Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: </p><ul><li> A degree or diploma in Hotel Management or equivalent </li><li> A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector </li><li> High level of IT proficiency </li><li> High level of commercial awareness and sales capabilities </li><li> Experience of managing people and developing people </li><li> Previous experience of managing a department and Profit and Loss account </li><li> Excellent leadership, interpersonal and communication skills </li><li> Accountable and resilient </li><li> Commitment to delivering a high level of customer service </li><li> Ability to work under pressure </li><li> Excellent grooming standards </li><li> Flexibility to respond to a variety of work situations </li><li> Ability to work on your own and as part of a team </li></ul><p> It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: </p><ul><li> Familiar with Property Management Systems </li><li> A degree or diploma in Hotel Management or equivalent </li></ul><p><p></p><b> What will it be like to work for Hilton?</b><p></p><p> Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. 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Hiring company
Hilton
-
Office Management & Reception Diploma New Skills AcademyAED 88
AED 1,098Duração: Upto 15 Hours -
Receptionist Skills Diploma Level 3 Alpha AcademyAED 93
AED 1,249Duração: Upto 2 Days
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