Customer Success -Insurance

Professional and educational background  2-10 years of relevant work experience post MBA;  Preferred consulting background  Alternatively industry background (B2C companies - Insurance Sector) Work experience areas:  Critical must-haves: o Market sizing and market entry strategy o Design of Customer Experience/ Customer Service design o Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes o Contact (Call) center design, conversion rate process improvement o Business casing / business modeling experience o Multi-channel management, retail store operations management o Sales uplift / revenue growth o If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.) Good-to-haves: o Experience with startups / front office technologies / payment solutions o Digital Marketing improvement o Loyalty program design and roll out o Marketing RoI improvement Core skills & behaviors:  Strong analytical and problem solving capability  Excellent communication skills - verbal, written, leadership communication  Strong PPT and Excel skills  Team leadership - past experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background) Interacting and effectively managing senior client stakeholders  Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude Location- Mumbai Candidate should be comfortable with extensive travel. Prior Consulting experience is mandatory.