Detalhes do emprego
Job Description
Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. OPERATIONS We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. THE ROLE We are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel. WHAT YOU'LL DO Online Customer support via several channels including phone, email, and social media. Support of sales by being aware of current trends, styles, and availability of products. Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule. Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions. Being front line voice and ears of Farfetch. WHO YOU ARE Native Arabic speaker; Has excellent verbal and written communication skills in English (essential minimum B2 level), both spoken and written Experienced in customer service ( 1 year), in a fashion environment; Proficient in the use of IT systems, both customer service specific and windows packages; Experience with written skills; Experience with listening; Knowledgeable of fashion/fashion brands; Exceed customers' expectations; Available to work in Cairo (hybrid work schedule). EQUAL OPPORTUNITIES STATEMENT FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities. Before Applying Through your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH. We’re passionate about creating the conditions for Farfetchers to grow and develop but we’re also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.Apply safely
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Service Advisor (English & Arabic Speaker) - Cairo, Egypt', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<h2> Job Description </h2> <p><p><b> Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt </b></p><p></p> FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. <br> We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. <br> OPERATIONS <br> We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. <br> THE ROLE <br> We are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel. <br> WHAT YOU'LL DO <br> Online Customer support via several channels including phone, email, and social media. Support of sales by being aware of current trends, styles, and availability of products. Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule. Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions. Being front line voice and ears of Farfetch. <br> WHO YOU ARE <br> Native Arabic speaker; Has excellent verbal and written communication skills in English (essential minimum B2 level), both spoken and written Experienced in customer service ( 1 year), in a fashion environment; Proficient in the use of IT systems, both customer service specific and windows packages; Experience with written skills; Experience with listening; Knowledgeable of fashion/fashion brands; Exceed customers' expectations; Available to work in Cairo (hybrid work schedule). <br> EQUAL OPPORTUNITIES STATEMENT <br> FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. 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Improving Your Customer Service Leadership<br /> 8. Leading Customer Service Team<br /> 9. Teamworking and Team Building<br /> 10. Handling Customer Complains<br /> 11. How to Work with Unhappy Customers<br /> 12. How to Gain Back Lost Customers<br /> 13. Telephone Techniques<br /> 14. Telephone Etiquette<br /> 15. Telephone Customer Service<br /> 16. Power of Telephone Courtesy<br /> 17. Internal Customer Service<br /> 18. Customer Service at Call Centres<br /> 19. Social Intelligence<br /> 20. Negotiation Skills<br /> 21. Time Management<br /> 22. Work Life Balance<br /> 23. Stress Management at Workplace<br /> 24. Safety in the Work Place<br /> <br /> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will also take online multiple choice question assessment tests. 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And, finally, put your newly gained personal shopping skills to practical use in terms of creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.<br /> <br /> All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. 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And, finally, put your newly gained personal shopping skills to practical use in terms of creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.<br /> <br /> All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go beyond with their service.<br /> With this flexible course from Global Edulink, a leading worldwide online training provider, you’ll have the opportunity to get the skills you need to work in the retail industry,<br /> <br /> <strong>Course Curriculum</strong> <ol> <li>Definition of a personal shopper</li> <li>Planning & analysis</li> <li>Fashion and trends</li> <li>Events and protocols</li> <li>Career guidance</li> <li>Understanding consumer needs</li> <li>Consumer attitudes</li> <li>Seduce customers with excellent service</li> <li>How to transform your business into a customer magnet</li> <li>Sales tips</li> </ol> <strong>Benefits you will gain:</strong> <ul> <li>High quality e-learning study materials and mock exams.</li> <li>Tutorials/materials from the industry leading experts.</li> <li>24/7 Access to the Learning Portal.</li> <li>Benefit of applying <strong>NUS extra Discount Card.</strong></li> <li>Recognised Accredited Qualification.</li> <li>Excellent customer service and administrative support.</li> </ul> <strong>Method of Assessment:</strong><br /> <br /> At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.<br /> <br /> <strong>Certification:</strong><br /> <br /> Successful candidates will be awarded a certificate in Customer Service for Fashion Shops.<br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Care Advisor,Sales Associate,Visual Consultant', 'eligibility' => '<ul> <li>There are no specific entry requirements for this course, but a sound educational background or some experience in customer service for fashion shops would be an advantage</li> <li>Learners must be 16 or over to undertake this qualification</li> <li>Basic understanding of English language, literacy, numeracy and ICT are required to attend this course</li> </ul> ', 'school' => 'Global Edulink', 'keywords' => 'Fashion Design,Fashion,Design,Customer Service,Customer', 'location' => 'Online', 'duration' => 'Upto 30 Hours', 'timing' => null, 'cost' => null, 'discount' => '85% off through Laimoon!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43513487', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<h2> Job Description </h2> <p><p><b> Customer Service Advisor (English & Arabic Speaker) - Cairo, Egypt </b></p><p></p> FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. <br> We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. <br> OPERATIONS <br> We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world. <br> THE ROLE <br> We are looking for a Customer Service Advisor (English & Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel. <br> WHAT YOU'LL DO <br> Online Customer support via several channels including phone, email, and social media. Support of sales by being aware of current trends, styles, and availability of products. Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule. Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions. Being front line voice and ears of Farfetch. <br> WHO YOU ARE <br> Native Arabic speaker; Has excellent verbal and written communication skills in English (essential minimum B2 level), both spoken and written Experienced in customer service ( 1 year), in a fashion environment; Proficient in the use of IT systems, both customer service specific and windows packages; Experience with written skills; Experience with listening; Knowledgeable of fashion/fashion brands; Exceed customers' expectations; Available to work in Cairo (hybrid work schedule). <br> EQUAL OPPORTUNITIES STATEMENT <br> FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. 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Hiring company
Farfetch
Farfetch is the online platform to shop the world's greatest selection of luxury. We have partnered with the world's best luxury boutiques and brands, located from Tokyo to Toronto and from Milan to Miami. This unique business model guarantees an unparalleled range of pieces to shop; from established luxury brands to the most interesting new designers and one-of-a-kind styles, that you simply won't find anywhere else.
Founded in 2008 by the Portuguese entrepreneur José Neves, Farfetch is translated in 9 languages and services customers as a website and on-the-go app, making it easier than ever to shop luxury fashion. Our offices are found in 11 cities globally and we express ship from our partners to over 190 countries worldwide.
In May 2016 Farfetch secured a Series F round of investment of US $110 million, led by new investors Temasek, IDG Capital Partners and Eurazeo with existing investor Vitruvian Partners also participating in the round. The company is currently valued at over US $1 billion.
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Customer Service Skills Diploma Study 365AED 183Duração: Upto 70 Hours
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Customer Service for Fashion Shops Global EdulinkAED 136Duração: Upto 30 Hours
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