Guest Relations Officer - Ramada Hotel & Suites by Wyndham Amwaj Islands
Full time
na Wyndham Hotels & Resorts
no
Bahrain
Publicado em May 8, 2024
Detalhes do emprego
Ramada Worldwide is now seeking a Guest Relations Officer to join our team at Ramada Amwaj in Bahrain.
Job Summary
The Guest Relations Officer is responsible for assisting the Duty Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Education & Experience
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
Physical Requirements
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Fundamental Requirements
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Wyndham International hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
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Suites by Wyndham Amwaj Islands', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Ramada Worldwide is now seeking a Guest Relations Officer to join our team at  Ramada Amwaj in Bahrain. </p><p><p><p><h2> Job Summary </h2><p> The Guest Relations Officer is responsible for assisting the Duty Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. </p><p><p><h2> Education & Experience </h2><p><ul><li> High School diploma or equivalent required. </li><li> At least 2 to 3 years of progressive experience in a hotel or a related field required. </li><li> College course work in related field helpful. </li><li> Previous supervisory responsibility preferred. </li><li> Must have a valid driver's license for the applicable state. </li></ul><p><p><h2> Physical Requirements </h2><p><ul><li> Flexible and long hours sometimes required. </li><li> Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. </li><li> Ability to stand during entire shift. </li></ul><p><p><h2> General Requirements </h2><p><ul><li> Maintain a warm and friendly demeanor at all times. </li><li> Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. </li><li> Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. </li><li> Must be able to multitask and prioritize departmental functions to meet deadlines. </li><li> Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. </li><li> Attend all hotel required meetings and trainings. </li><li> Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. </li><li> Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. </li><li> Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. </li><li> Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. </li><li> Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. </li><li> Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. </li><li> Must be able to cross-train in other hotel related areas. </li><li> Must be able to maintain confidentiality of information. </li><li> Must be able to show initiative, including anticipating guest or operational needs. </li><li> Perform other duties as requested by management. </li></ul><p><p><h2> Fundamental Requirements </h2><p><ul><li> Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. </li></ul><ul><li> Monitor all VIP and special guest requests. </li><li> Review Front Office log and Trace File daily. </li><li> Fully comprehend and operate all relevant aspects of the Front Desk computer system. </li><li> Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. </li><li> Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. </li><li> Be familiar with all in-house groups. </li><li> Be aware of all closed out and restricted dates. </li><li> Follow and enforce all Wyndham International hotel credit policies. </li><li> Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. </li><li> Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable. </li><li> Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. </li><li> Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). </li><li> Have knowledge of and assist in all emergency procedures as required. </li><li> Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. </li><li> Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. </li><li> Responsible for issued house bank. </li><li> Be able to perform all duties of Guest Services Agent. </li><li> Run room status reports in a timely manner and relay necessary information to affected departments and individuals. </li><li> Monitor key control to maintain hotel security. </li><li> Ensure the maximization of room revenue through Rooms Merchandising. </li><li> Answer all guest inquiries in a timely and professional nature. </li><li> Be involved in departmental meeting, planning and execution. </li><li> Help maintain productivity levels at or above budgeted standards. </li><li> Assist in training and cross training of new hires and current employees on a regular basis. </li></ul><p><b> COMPANY OVERVIEW: </b></p><p> </p><p> Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work. </p><p> </p><p><b> Job Location: </b> Ramada Amwaj, Bldg 1741 Road 5715 Block Amwaj 257_ Amwaj Island 714, Manama, Muharraq Governorate N/A <br> Employment Status: Full-time </p><p><b><u> Employment Disclaimer </u></b></p><p> In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer. </p>', 'course_qualifications' => null, 'global_location_id' => '17', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 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Because of this, choosing an initial price point is a decision that plagues many starting business owners.<br /> <br /> If you're thinking about starting a business, this course will start you on the path to planning and executing a smart, future-focused price point that will set your business on the path to a workable profit margin.<br /> </p><h4>What you will learn</h4><p>This course is designed to lead the student through the best practices for pricing products and services for the purposes of establishing an initial market value. 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Ever stopped because you didn't know how much to charge?<br /> One of the most difficult parts of starting up a business is deciding how much to charge consumers for your product or service. The challenge of this comes from the delicate process of avoiding business failure. To make money on a startup business, the owner must generate enough revenue to not only cover the costs of running the business but also to bring in a surplus, which is the business's profit. No one starts a business to break even! Charging too much or too little causes the product or service to become uncompetitive in the market, and will likely determine whether or not the startup business will fail. Charge too much and the target market may seek out more cost-effective options. Charge too little and the business may not be able to net any profits from sales. Because of this, choosing an initial price point is a decision that plagues many starting business owners.<br /> <br /> If you're thinking about starting a business, this course will start you on the path to planning and executing a smart, future-focused price point that will set your business on the path to a workable profit margin.<br /> </p><h4>What you will learn</h4><p>This course is designed to lead the student through the best practices for pricing products and services for the purposes of establishing an initial market value. In addition, students will learn how to monitor the market for trends, determine when a price adjustment is necessary, and maintain ongoing market research for application to products and services.<br /> The first module covers initial considerations, such as the relationship between costs, profits, and pricing, determining the value of the product or service, and at what point in the process a price should be determined.<br /> The next two modules outline common pricing methods and address the differences between pricing products and pricing services. There is a separate module for product pricing and one for service pricing.<br /> Module four teaches the student about price adjustments, including when to use a marketing strategy versus when to adjust price, and how to increase prices graciously.<br /> The fifth and final module introduces future-minded practices, including how to conduct ongoing market research and monitor the future of the market for the product or service in question.<br /> </p><h4>Course for?</h4><p>This course is ideal for those who: <br /> <br /> Want to start a business but want more information<br /> Have already started their business, but feel that their pricing is not optimal<br /> Are managing or leading a small business<br /> Are looking to increase their small business knowledge and skill set <br /> Who are deeply interested in all aspects of creating and successfully running a small business<br /> </p><h4>Requirements</h4><p>International Open Academy courses are designed for anyone with an interest in learning. No formal qualifications are required to study with us. Our courses are suitable if you want to learn new skills, start a new career, or if you're already working in a particular industry and wish to upgrade your talents and enhance your resume.</p><h4>Career path</h4><p>Upon completion of this course, you will: <br /> <br /> Be able to confidently price the services and goods in your business<br /> Focus on other aspects of your business, knowing that you have the correct skills to set prices<br /> Assist other businesses with their pricing strategies<br /> Share the benefits of your knowledge in a consultancy<br /> Help friends and family<br /> <br></p>', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Pricing analyst,Pricing executive', 'eligibility' => null, 'school' => 'International Open Academy', 'keywords' => null, 'location' => 'Online', 'duration' => '30 Hours', 'timing' => null, 'cost' => null, 'discount' => '76% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'pt', 'status' => 'active', 'auto_translated' => '1', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43502773', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Guest Relations Officer - Ramada Hotel & Suites by Wyndham Amwaj Islands', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p> Ramada Worldwide is now seeking a Guest Relations Officer to join our team at  Ramada Amwaj in Bahrain. </p><p><p><p><h2> Job Summary </h2><p> The Guest Relations Officer is responsible for assisting the Duty Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. </p><p><p><h2> Education & Experience </h2><p><ul><li> High School diploma or equivalent required. </li><li> At least 2 to 3 years of progressive experience in a hotel or a related field required. </li><li> College course work in related field helpful. </li><li> Previous supervisory responsibility preferred. </li><li> Must have a valid driver's license for the applicable state. </li></ul><p><p><h2> Physical Requirements </h2><p><ul><li> Flexible and long hours sometimes required. </li><li> Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. </li><li> Ability to stand during entire shift. </li></ul><p><p><h2> General Requirements </h2><p><ul><li> Maintain a warm and friendly demeanor at all times. </li><li> Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. </li><li> Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. </li><li> Must be able to multitask and prioritize departmental functions to meet deadlines. </li><li> Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. </li><li> Attend all hotel required meetings and trainings. </li><li> Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. </li><li> Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. </li><li> Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. </li><li> Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. </li><li> Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. </li><li> Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. </li><li> Must be able to cross-train in other hotel related areas. </li><li> Must be able to maintain confidentiality of information. </li><li> Must be able to show initiative, including anticipating guest or operational needs. </li><li> Perform other duties as requested by management. </li></ul><p><p><h2> Fundamental Requirements </h2><p><ul><li> Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. </li></ul><ul><li> Monitor all VIP and special guest requests. </li><li> Review Front Office log and Trace File daily. </li><li> Fully comprehend and operate all relevant aspects of the Front Desk computer system. </li><li> Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. </li><li> Be aware of all rates, packages, and promotions currently underway as listed in the Red Book. </li><li> Be familiar with all in-house groups. </li><li> Be aware of all closed out and restricted dates. </li><li> Follow and enforce all Wyndham International hotel credit policies. </li><li> Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed. </li><li> Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable. </li><li> Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. </li><li> Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log). </li><li> Have knowledge of and assist in all emergency procedures as required. </li><li> Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. </li><li> Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner. </li><li> Responsible for issued house bank. </li><li> Be able to perform all duties of Guest Services Agent. </li><li> Run room status reports in a timely manner and relay necessary information to affected departments and individuals. </li><li> Monitor key control to maintain hotel security. </li><li> Ensure the maximization of room revenue through Rooms Merchandising. </li><li> Answer all guest inquiries in a timely and professional nature. </li><li> Be involved in departmental meeting, planning and execution. </li><li> Help maintain productivity levels at or above budgeted standards. </li><li> Assist in training and cross training of new hires and current employees on a regular basis. </li></ul><p><b> COMPANY OVERVIEW: </b></p><p> </p><p> Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work. </p><p> </p><p><b> Job Location: </b> Ramada Amwaj, Bldg 1741 Road 5715 Block Amwaj 257_ Amwaj Island 714, Manama, Muharraq Governorate N/A <br> Employment Status: Full-time </p><p><b><u> Employment Disclaimer </u></b></p><p> In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. 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Wyndham Hotels & Resorts
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