Customer Service Representative
Detalhes do emprego
Greetings!!!Walk-In Drive for Customer Service Representative - HCLTechProfile - International Semi -Voice, customer service for Supply chain management. HCL Tech Hiring for Semi-Process - 22nd & 23rd April 2024 Walk in directly.Designation: Customer Care Representative for Fresher'sAny Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai - 600119.Work Location: Chennai, Sholinganallur,Shift: 3am to 1pm Two Way Cabs AvailablePerformance Bonus: YesWalk-in Date - 22nd & 23rd April 2024Timing- 10.30am - 4pmJob Description - Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US & UK customers.Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshersJob DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customersContact Person : Dhivakar S HRMail: Dhivakar_s@hcl.comRegards,HR - TAG | HCLTechwww.hcl.com PRB
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