Quality Analyst- Customer service (Domestic Voice )
Detalhes do emprego
Quality Analyst- Customer service (Domestic Voice )!.Role Specifications:Graduate with 3+ years of experience• 24/7 shifts with 1 rotational off• On paper, 1+ years' experience as a Quality Analyst and, over all.• The candidate should be from the customer service voice domain.• Good at communication.• Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time• Should be well versed with functions and tasks as Quality Analyst.• Call Monitoring, Feedback, Providing Training, Reporting, Scorecard, BQ, Process Improvement, 7QC tools, Inbound customer service (Voice experience).•Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance.•Ensure Learning and delivery through implementation of Quality tools as Lean, Kaizen and Six Sigma for achieving internal and client goals on process quality performanceInterested candidates kindly share across your updated resume in order to conduct a role model discussion @ matildad@hexaware.com.Thanks,Matilda Dmellomatildad@hexaware.com / 9082299130Team CoachHexaware BPS PRB
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