Delivery Leader - Oil and Gas

Key Responsibilities Owning and managing portfolio of customers from delivery and operations perspective.should have 15+ years of experience of managing programs and projects.Responsible for P&L of a portfolio around $20+ million.Focal point of contact for key customers in the portfolio in Energy domain (preferably for Upstream/Midstream)Accountable for Delivery Excellence, Operational Excellence, Customer Satisfaction, Employee Satisfaction within the portfolio of the allocated accountsEmpower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively.Own the growth of the portfolio and be responsible for hiring and offboarding decisions.Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating, and engaging in RFP response, Due Diligence and Proposal making.Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction.Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals.Understanding and experience of working with customers from one or more sub-verticals - Utilities and/OR CMT will be an added advantage.Experience of managing large programs in the new age digital areas (AI/ML, IOT, RPA etc) along with experience of managing support and maintenance programs across enterprise systems, applications, and infrastructure servicesParticipation in organization's strategic initiatives and should be able to lead some of them.Key performance measurement parameters are - Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers' induction, productivity improvement through processes and automation. Behavior CompetenciesPeople ManagementConflict ResolutionSolutioningCustomer ServiceAccountabilityJudgement and decision makingExcellent Communication PRB