Facility Manager

Role: Facility ManagerExperience Range: 6 - 10 years of experience in facility management, maintenance and Proven experience in running large-scale operations (Hospitals, Manufacturing, Facility Management etc) Education Qualification: Bachelor's degree, Masters- MBA, Operations Management or related field.Location: BangaloreInterview Process: Applicant questionnaire > Technical round > Face to Face Rounds > HR Round.About the Company:BHIVE is a group of managed office space and FinTech companies focused on commercial real estate. -www.bhive.groupBHIVE started as the oldest co-working brand in Bangalore and is now one of the largest chains of managedoffice spaces in Bangalore. Established in the year 2014, we have a presence in multiple key locations inBangalore and are on track to expand to multiple other key locations in the city. Beyond managed officespaces, we have introduced other flexible leasing products like enterprise leasing solutions. To know more,check out our website - www.bhiveworkspace.comBHIVE Alts is the fintech platform that provides retail investors access to institutional quality Real Estateinvestment options, helping them diversify their portfolio - www.bhivealts.comOur mission is to be India's largest and most comprehensive platform for commercial real estate rentalsolutions, driven by a customer-centric mindset. We strive to be the go-to partner of choice for customersby offering best-in-class customer experience, value for money, tailor-made solutions and optionsavailable.Role Overview: Roles and responsibilities is to outline the roles and responsibilities of the Facility Manager in ensuring the smooth operation and efficient management of the coworking space.Employee Referral Policy:Category: Referral Category 4If you refer a candidate, you stand to win exciting prizes. For more details refer towww.bhiveworkspace.com/employee-referral/ Roles and Responsibilities:a. Facility Maintenance: - Conduct regular inspections of the coworking space to identifymaintenance needs. - Coordinate repairs and maintenance tasks with relevant vendors orservice providers. - Ensure that all facilities, equipment, and amenities are in good workingcondition.b. Member Services: - Act as the primary point of contact for members, addressing theirinquiries, concerns, and requests. - Assist in the onboarding process for new members,providing them with necessary information and resources. - Handle member complaints orissues in a timely and professional manner.c. Administrative Duties: - Maintain accurate records of membership information,payments, and other relevant data. - Process membership applications, renewals, andcancellations. - Manage inventory of office supplies and place orders as needed.d. Space Management: - Optimize the utilization of space within the coworking facility,ensuring that it is organized and conducive to productive work. - Coordinate deskassignments and meeting room bookings. - Ensure that common areas are clean, well-maintained, and properly equipped.e. Health and Safety Compliance: - Implement and enforce health and safety protocols toensure the well-being of members and staff. - Conduct regular safety inspections andaddress any identified hazards or concerns. - Provide members with guidance onemergency procedures and protocols.f. Community Building: - Organize networking events, workshops, and other activities tofoster a sense of community among members. - Facilitate collaboration and interactionamong members by promoting engagement and participation in coworking space events.g. Vendor Management: - Liaise with vendors and service providers to ensure the timelydelivery of required services. - Negotiate contracts and agreements with vendors, ensuringthat they meet the needs and standards of the coworking space. - Monitor vendorperformance and address any issues or concerns as needed.h. Financial Management: - Assist in budgeting and financial planning for the coworkingspace. - Track expenses, revenues, and other financial transactions accurately. - Preparefinancial reports and analysis as required by management.i. Technology Support: - Provide basic IT support to members, including troubleshootinginternet connectivity issues, printer usage, and other technical problems. - Coordinate withIT service providers for more complex technical issues or installations. Procedures:a. Each morning, conduct a walkthrough inspection of the coworking space to identify anymaintenance or cleanliness issues.b. Monitor and respond to member inquiries and requests via email, phone, or in-personinteractions.c. Process membership applications and payments in accordance with establishedprocedures.d. Maintain up-to-date records of membership information, financial transactions, andinventory levels.e. Schedule and coordinate maintenance tasks, vendor visits, and member events asneeded.f. Regularly review and update health and safety protocols in accordance with localregulations and best practices.g. Collaborate with management and other staff members to plan and execute community-building activities and events.h. Communicate with vendors and service providers to ensure that contractual obligationsare met and issues are promptly addressed.i. Monitor financial performance against budgetary targets and report any discrepancies orconcerns to management.j. Stay informed about new technologies and tools that may improve the coworking spaceexperience for members, and implement as appropriate.Training:a. Provide comprehensive training to new AFM staff on the Roles and responsibilities andtheir specific roles and responsibilities.b. Conduct regular training sessions or workshops to update existing staff on any changesto procedures or protocols. 5. Documentation and Record-Keeping:a. Maintain detailed documentation of all procedures, protocols, and relevantcommunications.b. Keep records of maintenance tasks, vendor contracts, financial transactions, and memberinteractions for future reference. Review and Evaluation:a. Conduct regular reviews of ROLES AND RESPONSIBILITIES effectiveness and identifyareas for improvement.b. Solicit feedback from staff and members to gauge satisfaction with coworking spaceoperations and services.c. Make adjustments to ROLES AND RESPONSIBILITIES as needed based on feedback andchanging requirements. Compliance:a. Ensure compliance with all relevant laws, regulations, and industry standards related tofacility management, health and safety, and financial management.Emergency Procedures:a. Develop and maintain emergency response procedures for various scenarios, such asfire, medical emergencies, or security threats.b. Train staff and members on emergency procedures and conduct regular drills to ensurepreparedness.Communication:a. Maintain open and transparent communication with staff, members, and managementregarding any issues, changes, or updates related to coworking space operations.b. Utilize various communication channels, such as email newsletters, bulletin boards, andsocial media, to disseminate information effectively.Continuous Improvement:a. Encourage a culture of continuous improvement among staff by soliciting feedback,implementing best practices, and striving for excellence in service delivery.This ROLES AND RESPONSIBILITIES serves as a comprehensive guide for AFMs inperforming their duties effectively and ensuring the efficient management of acoworking space. Regular training, documentation, and review processes are essential tomaintaining high standards of service and compliance with relevant regulations andindustry standards.Why Choose BHIVE:Exciting Projects: BHIVE offers innovative projects that significantly impact on the industry.Collaborative Environment: Valuing teamwork and collaboration, BHIVE fosters creativity and provideslearning opportunities.Benefits: In addition to our competitive compensation package, you can win awards based on yourperformance. Enjoy a range of outstanding perks, including top-notch benefits such as maternity andparental leave, health benefits and more.Equal Opportunity Employer: BHIVE proudly stands as an Equal Opportunity Employer - By Choice. Wefirmly believe that we are most effective in helping our associates, customers, and the communities weserve, and lead better lives when we genuinely understand them. This involves recognising, respecting, andvaluing diversity in terms of unique styles, experiences, identities, ideas, and opinions while fosteringinclusivity for all individuals.Work-Life Balance: BHIVE promotes flexibility in work hours, ensuring a healthy work-life balance.Career Growth: BHIVE invests in employee development, providing opportunities for professionaladvancement.Impactful Work: Joining BHIVE means contributing to a real impact on the startup ecosystem in India. How To Apply?Please send your CV to hr@bhiveworkspace.com with the subject "Application for the post of Facility Manager". PRB