Aps5 Site Technology Officer Helpdesk Role

Australian Citizens residing in Australia only respond. Australian Citizens residing in Australia with ability to obtain Baseline only respond. Contract start 26 June 2023 to 12 months, 12 months extensions. Australian Citizen, Ability to obtain Baseline Clearance, Brisbane preferred location, Melbourne (Richmond), Geelong role. Send your responses to ****** Duties Work as an onsite liaison to both senior technical staff, vendors, and end users. Support the Agencys video conferencing and audio-visual technologies including configuration, acoustic testing, and training to end users. Providing support for physical network services onsite, including hardware installation and removal, patching and break fix troubleshooting. Using tools such as drills for the installation and removal of hardware and potentially working with heavy/awkward objects such as visual displays. Provide support on the M365 platform. Assist with asset logistics requirements, including receipt and distribution. Update and maintain appropriate registration of all ICT asset including asset moves. Communicate effectively with key stakeholders, including senior executives. Implementation of technical change management activities. Investigate technical problems assigned to the team and engage others to assist in addressing such problems. Foster a positive culture within the ICT Services Branch, aligned with Agency values. Every application requires to address selection criteria as part of application submission. Essential Criteria 1. Demonstrated minimum of 3 years' experience in ICT operations roles. 2. Experience covering Technology hardware, infrastructure and networks. 3. Sound understanding of ITIL best practice. 4. Demonstrated high level conceptual, analytical, and problem-solving skills, and the ability to develop creative and innovative solutions to difficult and complex problems. 5. Demonstrated high level customer service and support skills. 6. Hold or have the ability to obtain Baseline clearance. Desirable Criteria 1. Experience working in Government or large organisations is an advantage.