Client Services Manager, Tafe Queensland

About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.Your OpportunityAs the Manager, Client Services you will be responsible for: leading and managing a multi-disciplinary Client Services team to provide best-practice client services including student enrolments, contact centre and planning and information;ensuring a high-quality client experience with a focus on maximising enrolments and client satisfaction; andproviding expert advice and direction to key stakeholders with respect to client services. This position reports to the Director, Client Services and Apprenticeship Management.This is a Temporary Part-time opportunity, to 28 March 2025 unless otherwise determined.The position will be based primarily at Acacia Ridge however you may be required to perform work at other TAFE Queensland campuses. Key Responsibilities Lead and manage the effective development and implementation of quality, client-focussed services and administrative processes, ensuring that: operational objectives are aligned to regional and state-wid