Customer Service Technical Specialist

Customer Service Technical Specialist page is loaded Customer Service Technical Specialist Apply locations AUS - Macquarie Park time type Full time posted on Posted 3 Days Ago job requisition id R0038788 Job Summary Requires working technical knowledge and expanded conceptual knowledge of customer service with a focus on technology practices and systems. Works under a moderate level of guidance and direction. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedures. Participates in technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Contributes to moderately complex aspects of projects. Assists in the development, maintenance, and support of various systems and tools. Supports the achievement of goals through own personal efforts.

Responsibilities: Delivery Provide consulting services to Enablon client and design, configure, test and deliver fixes and enhancements for client solutionsFacilitate client meetings consisting of:Technical expertiseSubject matter expertiseCoaching / trainingTroubleshootingDefect management and qualificationComply to Service Level AgreementsAnalyze technical feasibility and propose estimates with solutions to meet client requirementsManage client expectations and ensure satisfactionComply to support processes, best practices, and maintain documentationOrganization Actively participate in own career development and continuous improvementProvide pro-active reporting to the Support managerUpdate the knowledge base and produce new articlesCollaborate with Product Managers and Developers to improve productsComply with internal reporting processes and rules (timesheets, time-off, etc.)Communication Demonstrate good and clear verbal and written communication (by phone, email, and web meetings)Professionally interact with people, both internal and external to the organization through various mediaWrite clear processes, best practice and other documents About You: At least a 3-year degree in Computer Science or Software EngineeringProficient in at least one programming language, familiarity with HTML, CSS, JavaScript, C, C++, VB, .NET and other web technologies.Experienced in use and application of highly specialized technical standards.Provides solutions to a variety of technical problems of moderate scope and complexity.Ability to work under general supervision while following established procedures.Contributes to the completion of milestones associated with specific projects.Experienced with frequent inter-organizational and outside customer contacts. Quickly learn a new proprietary software programming languageDemonstrated performance in providing solutions to difficult technical issues associated with specific projects.Knowledge of database design conceptsExperience in providing functional coaching to Clients with simple explanations but also drive technical discussions with Client IT and Partner implementation consultantsOur Values Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance.

We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. You can learn more about what we do by visiting our website: https://wolterskluwer.com.au/ or click on this YouTube link: https://youtu.be/5Vd08LQGBDQ?si=67-XKyvInCUoBahU/.

Culture and Benefits We care for our people and a part of that we offer:Flexible Working Arrangement - promoting work life balanceLearning and Development opportunitiesAccess to health and wellness programsInsurance OptionsParental leave benefits that exceed legislative requirementsThe opportunity to work within a global organization with experienced leaders About Us Wolters Kluwer is a global provider of professional information, software solutions, and services for clinicians, nurses, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors. 

For 180 years, Wolters Kluwer has been innovating the way professionals and businesses work. Our employees are at the cornerstone of bringing our vision to life. 

O ur pursuit of excellence coupled with the pride we take in our work, enables our customers to solve their most critical problems. 

At Wolters Kluwer we encourage you to be your unique self, bring your ideas to life, learn, develop, and thrive. We offer you a world of endless opportunities.

Join us and build a brighter future! 

The Power of Purpose Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. 

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

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