Call Center Officer - Work From Home
Detalhes do emprego
Job Description:
AIG is looking for a hardworking and dedicated Call Center Officer to join our team in Melbourne, Victoria. This is a part-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.
Responsibilities:- Handling inbound and outbound calls from customers, providing exceptional customer service- Answering inquiries, resolving issues, and escalating complex cases to the appropriate department- Conducting research to find solutions and information for customers- Following company policies and procedures to ensure customer satisfaction- Maintaining accurate records of all customer interactions
Requirements:- Strong attention to detail and the ability to multitask effectively- Excellent communication and interpersonal skills- Proven experience in a call center or customer service role- Ability to work independently and prioritize tasks efficiently- Proficiency in MS Office and CRM software
Personality Traits:- Hardworking- Dedicated
Soft Skills:- Attention to detail- Research
Benefits:- Joining Bonus- Free food- Training & professional development opportunities
Working Environment:At AIG, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where all employees feel valued and respected.
Equal Opportunity Statement:AIG is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or veteran status.
Deadline to Apply: April 26, 2024
If you meet the requirements and believe you are the right fit for this position, we encourage you to apply now and join our team at AIG!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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