Student Administration Officer

Enjoy generous parental leave, superannuation contributions and access to flexible working arrangements!A diverse administration role with opportunities to develop within an inclusive environment.Broaden your career within one of QLD's largest employers!Based at our vibrant and picturesque About UQAs part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.Join a community where excellence is at the core of our culture, contributions are valued and a range of are available, such as:26 weeks paid parental leave or 14 weeks paid primary caregiver leave17% superannuation contributions17.5% annual leave loadingAccess to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnightHealth and wellness discounts - fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate familyOn campus childcare optionsCheap parking (from just $5.75 a day)Salary packaging optionsAbout This Opportunity We are seeking a motivated Student Administration Officer in the School of Economics to provide high quality customer service through the delivery of friendly, helpful, accurate, and informative advice and services to students, professional and academic staff. This position is responsible for completing a diverse range of administrative processing tasks and associated day-to day problem resolution and maintenance of administrative systems.Key responsibilities will include: Provide accurate and timely verbal and written advice to academic staff, School administrative staff and students in regard to procedures and related policies for assessment, examinations and results/grades to ensure examination and assessment processes meet a high level of accuracy, consistency and transparency across courses.Process student requests and applications regarding assessment including, but not limited to, extension to assessment due dates, deferred mid-semester exam and alternative exam arrangements, requests for assessment re-marks, and respond to general student enquiries in accordance with University and Faculty policies.Support course coordinators in the processing and uploading of course grades each semester; finalising outstanding grades from deferred exams and supplementary assessment and submitting requests to amend grades, and calculation of Class of Honours for required programs.Liaise between Course Coordinators and Central Examinations to ensure the accurate and timely entry of examination requests (mid-semester and end-of-semester) in the UQ Exams Management System (EMS), matters related to exam scheduling, and any other exam issues arising.Provide support to the School's student grievance and academic integrity and misconduct processes, including entering cases into Advocate, advising the School's Academic Integrity Officer on reported cases and advising students and course coordinators of outcomes.Provide relevant information and recommendations to decision makers in relation to student matters in accordance with University rules, policies, procedures and relevant legislation.Assist with the review of procedures and processes and assist with implementing agreed change.Any other duties as reasonably directed by your supervisor.This is a full-time continuing position.At HEW level 5, the full-time equivalent base salary will be in the range $77,396.47 - $86,029.78, plus a generous super allowance of up to 17%. The total FTE package will be up to $90,553.87 - $100,654.84 annually. As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.About You An undergraduate degree in a relevant area; or an equivalent combination of experience and/or education/training.A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.Demonstrated ability to establish priorities and meet deadlines, with high level of attention to detail in written tasks.Ability to exercise initiative and judgment and to work independently and autonomously.The ability to work collaboratively and effectively within the team and across other organisational units.An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, UniTask, InPlace and the use of CRM systems is desirable.In addition, the following mandatory requirements apply:Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment. Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. Questions? For more information about this opportunity, please contact Melissa Jelliff at .For application queries, please contact stating the job reference number (below) in the subject line. Want to Apply? All applicants must upload the following documents in order for your application to be considered:Cover letter addressing the 'About You' section Resume Other Information At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be , , , , or . Accessibility requirements and/or adjustments can be directed to .If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.Applications close Sunday 21st April 2024at 11.00pm AEST (Job Reference Number - R-37912).