German language -CSM

Job Title : German & English Speaker-CSMCity : Jaipur, Rajasthan, IndiaDescription:Client is expanding and is seeking a Customer Experience Representative to join our team effective immediately! The Customer Service Team puts a human face on all of Angara's customer touchpoints.We require an experienced Customer Service person to join our dynamic international team. As a customer service representative, you will be the face and voice of the company. You will provide information about our products and services, take orders, and respond to customer questions.Your Responsibilities include:Receive and respond correctly and professionally to all customers on calls, live chats, emails, and other communication channels.Answer customers'''' questions and queries concerning our products and services.Reply to public reviews after carrying out the root cause analysis for the same.Provide product information and take sales orders.Work with other internal teams to find the best possible solution for customers's concerns.Provide prompt, courteous, and superior services to our customers.Contact current and prospective customers about our jewelry products and marketing programs.Represent the company positively and professionally at all times.Timing: 5 days per week (40 hours). During Nov and Dec (for max 4 weeks) 6 days work week (48 hours).Education and Languages:Languages: The candidate must be fluent in German and American English.We'll give you the training and tools to perform in a fast-paced, multitasking environment. If you're a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow. You'll get to know our product line, processes, and policies, and become an expert at advising Angara customers. You're going to be completely empowered to WOW our customers.Compensation: 10 - 12LPA Negotiable for the right candidate, with no bar for the right candidateRelocation Assistance Available PRB