Associate Director - Customer Success & Night Shift Operations
Detalhes do emprego
About UsAt Netradyne, our team is committed to delivering solutions to our customers that advance their market leadership. Our focus is to continuously drive innovation, while delivering meaningful actionable data. The Netradyne Driveri® Vision-Based Driver Recognition Safety Program significantly advances the technology category through the application of Artificial Intelligence, Machine Learning and Edge Computing. The foundations of Driveri® are equally focused on providing comprehensive performance insights, highlighting positive activity as well as significantly reducing the resources needed to address risk. Netradyne draws from a diverse team of innovators, technologist, and customer advocates to create an experience where customer success continues to motivate what is next.Supported and funded by our investors, M12, Hyundai Cradle, Point72 Ventures, SoftBank and Reliance Industrial Investments and Holdings; Netradyne is committed to building a world-class team of technologists and industry experts to deliver product that improve safety, increase productivity, and optimize collaboration within the organizations. With growth exceeding 3x year over year, our solution is quickly being recognized as a significant disruptive technology - that has put 'legacy' providers in a "spin" cycle trying to catch up. Our team is growing, and we need forward thinking, uncompromising, competitive team members to continue to facilitate our growth. Location - BangaloreWorking Model - Working from Office, EST/PST Time ZoneThis role reports to the Sr Vice President - International Business and will be a key member of the cross-geo function.Broad scope of work:Directly oversee India-based Customer Success team who own the SMB customer segment and provide support to the Mid-Market and Enterprise CSM team.Key Attributes:Technical or business degree, MBA preferred, with minimum of 7 years of experience.Must have experience managing large teams for Account Management/Customer Success preferably in a SaaS-based company.Experience owning and achieving sales quotas/targets.Business acumen to understand CS impact to overall business - spanning sales, marketing, and support.Strong ability to operate and excel within a commercial ecosystem of remote Sales, SalesOperations, and Demand GenerationStrong team orientation and ability to build cross-functional relationships.Desire to develop individual team members for career advancement.Ability to innovate within a growing business unit.Strong communication skills, data orientation and collaboration skills.Experience managing teams who serve USA markets from India.Minimum 5 years of experience using a CRM/Customer Success Solution (i.e. Salesforce, GainsightResponsibilities:Lead the Customer Success team through scalable growth leveraging digital CS strategiesGuide team in developing winning deal proposalsMeet or exceed renewal and expansion targets based for assigned customersAs required, engage in and support customer escalations through resolutionCoach and oversee the daily activities and quota performance management of individual SDRs to meet individual and team lead quota / goals.Identify and implement recommendations for the improvement in the areas of SDR efficiency, sales tools, and productivity. PRB
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