Team Lead
Detalhes do emprego
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website www.firstsource.comJob location : HyderabadPosition :Team LeaderDivision : BPOExperience : 2 years of experience in Team HandlingJob Description:- Role & responsibilities:Respond to High value customers Emails. First response within an hour.Review the customer request and channelize customer email requests to respective team as necessary.Analyze, identify possible issues, solutions and provide critical information to Operations and other stakeholders.Review customer information to appropriately respond to email queries.Requirements:GraduateGood typing speedGood English written skills (need to write emails)Should be flexible working in night shiftsSound Analytical, Quick Learning ability, Zeal to learn new things.Good MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting Preferred but not mandatory:Basic knowledge/understanding of Fintech, crypto, NFT etc.Contact detailsNeelam SharmaEmail-neelam.sharma1@sourcepointmortgage.com PRB
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