Inside Sales & Customer Service Manager
Detalhes do emprego
Company - Wood Moulding companyRole: Inside Sales & Customer Service ManagerBase: $87,500-90,000+Variable: $22,500-25,000+On Target: $110,000-115,000+Quota: 8.5-9M$ (combo of Rev/Ebidta/MBO's)Reports: 7 (4 ISR's - 3 Sales Support)Mandate75% Inbound (walk-ins, floor management, call-ins, defend/develop)25% Outbound (call outs, prospect, attack/hunt)Inbound KPI's Walk-in time to greet (if ISR's are on phone, you own the floor) Average Revenue per visit. Average Revenuer per inbound call. Upsells, Promotions, Customer Journey, Customer Experience, Customer RetentionOutbound KPI's Call out/email campaign results. $/Call New customer acquisitionsTarget Accounts to attack: Luxury Home Production (3.5 to 5M$ valuation) Influence Architects & Designers General Contractors - Expensive Residential Builders Luxury Renovation builders Home Owners (involved in Project Plans)Team:Inside Sales Representative: Greet/Quote/Close- existing and new customers.Sales Support: Greet/Quote/Close Existing Customers + Order Entry / ETA / Journey.Training Extensive 3 to 6 month product / organisation training. Shadow, Director Sale & Marketing Learn how to Launch, "Take Off" projects. Input ERP System with orders, invoices, BOMLogistics:HQ: MississaugaAudience: General Contractors, Carpenters, Home Owners, Project Managers,ERP System: EPICORWhy new role: Growth - Org plans to double in size in the next 36 monthsProfile Character, Experience, Intelligence, Coachable (in this order) Character: Will Want Desire, Self Awareness, Accountability, Integrity Experience:Sales Management Experience (Fire/Hire/Groom/Grow talent)Experience dealing the audience making decisions.Understanding of Home building needs and process.Sales experience (methodology Sandler/Meddic/Medpic/challenger sales).Hands on Home building experience (nice to have)Hunting skills (account acquisition experience) Intelligence: smart, sharp, bright, analytical, mathematically inclined Coachable: open minded to learn new things Manufacturing,Furniture and Home Furnishings Manufacturing,Wholesale Building Materials
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