Chief Information & Technology Officer

Massey Henry is pleased to support the recruitment for a Chief Information & Technology Officer ("CITO") on behalf of Libro Credit Union ("Libro"). Libro is one of the largest credit unions in Ontario.About Libro Credit UnionLibro Credit Union ("Libro") is one of the largest credit unions in Ontario and reinvests 100% of profits back into the people, businesses, and communities it serves. Libro has a purpose beyond profit, helping its Owners achieve their goals, supporting businesses to create a thriving local economy, and contributing to strong and prosperous communities. Libro is based in the traditional territory of the Neutral, Attawandaron, Haudenosaunee, Anishinaabek, Lunaapeewak, Algonquin, Leni-Lunaape, and the Ojibwe/Chippewa peoples.Libro is owned by its customers, who elect the Board of Directors to govern the cooperative. Libro offers a broad range of financial services, including chequing and savings accounts, loans, mortgages, investments, financial coaching and advice for consumers and farm and business owners. Deposits are insured by the Financial Services Regulatory Authority of Ontario (FSRA).Libro demonstrates strong and exceptional performance in employee engagement, leadership, performance culture and employment brand. With a full range of financial products and services for consumers, businesses, and farms, Libro's passionate staff and commitment to its communities sets the organization apart.Libro's great service can be experienced through 36 locations, online, telephone, mobile devices, and a network of 4,000 ATMs across Canada.Purpose & PillarsHelping people and communities be better offAt Libro, our Purpose is to grow prosperity in southwestern Ontario by transforming banking. We deliver on that Purpose by helping people in the region be financially resilient, adequately, safely, and affordably housed, meaningfully employed and food secure.In 2022, Libro was recognized with a gold rating in a new Corporate Knights report that assesses the social purpose practices of Canadian companies.Financial Resilience: In times of economic uncertainty, we continue to see, more than ever, the importance of providing coaching that empowers Owners to be financially resilient. Libro coaches make an effort to learn about Owners and provide tailored advice and relevant products & services to help them their work towards their own goals.Local Food Accessibility: Helping everyone to access healthy local food in southwestern Ontario will always be important to us, and not just because our roots are in agriculture. We're excited to be a partner in this progressive industry. While Food Accessibility is one of our pillars, we know all these issues are intertwined with the financial resilience of our Owners, including Agribusiness, and community members.Housing: With the supply of housing an issue across Southwestern Ontario along with rapidly increasing costs all along the housing spectrum, understanding the unique circumstances of Owners and supporting them with advice and services is a priority for us. So is supporting organizations that help vulnerable members of our communities to be safely and affordably housed.Employment: Creating a positive and inclusive culture, and positive outcomes for our staff is a top priority for Libro. Libro's practices ensure we are contributing to the financial, physical, professional, and social well-being of our staff. The local businesses we support are making major contributions to employment in our region. We also proudly partner with organizations that create and strengthen meaningful employment.Climate Change & Sustainability:Libro joined the B Corp community in 2018 and continues to be a part of it today. B Corp Certification is the only certification that measures a company's entire social and environmental performance. The B Impact Assessment evaluates how a company's operations and business model impacts their workers, community, environment, and customers.Libro is committed to taking a strategic response to climate change to identify and address key climate related risks and opportunities and help its Owners become more resilient in the face of this ongoing challenge.Libro is currently doing work to better understand its direct carbon footprint and current state of climate action under the TCFD (Task Force on Climate-Related Financial Disclosures) framework, including governance, strategy, risk management, and metrics and targets.Investing in Our People: Over 800 Staff call Libro Credit Union home, with over 34% of staff having tenure beyond 10 years of service. Focused on growing prosperity for customers and staff, Libro offers a competitive Total Rewards offering, and an inclusive work environment that fosters career growth and advancement.The OpportunityReporting directly to the President & CEO, the Chief Information & Technology Officer (CITO) provides consideration to the enablement of Libro's purpose, vision, long term strategic plans and short-term objectives.The CITO provides technology leadership, working to accelerate innovation in technology systems to enable the employee and owner journey, as well as Libro's digital transformation strategy.As well, the CITO ensures the stable operation of banking systems and network infrastructure, and oversees the architecture, implementation, and integration of systems solutions. The role keeps current with emerging technologies, cyber security risks, open banking, and digital banking trends to ensure effective IT investments that drive revenue and reduce costs.The position provides sound strategic leadership to ensure Libro is effectively leveraging opportunities within both an Open Banking context, as well as within a modernized Payment environment. Actively engaging with Libro's partners, vendors, and large credit union peers more broadly, the CITO drives and supports innovation within the credit union ecosystem.This leadership role ensures that the IT function is structured and resourced to enable seamless distribution and owner experiences, while ensuring the protection of data assets and security to maintain stakeholder and owner trust.Key Duties & ResponsibilitiesSpecific responsibilities of the role includes:Enterprise Leadership: Participates as an active member of the Executive Leadership Team by contributing to enterprise-wide and departmental strategies, while providing strong Credit Union system and community leadership & engagement.People Leadership: Demonstrates exceptional leadership, mentorship, and coaching of the Information Technology Staff, ensuring a capable, highly functional IT leadership team and workforce.Staff Engagement: Ensures high levels of staff engagement by delivering strong people leadership through effective communications and ensuring understanding of Libro's strategy.Strategy: Provides and champions a technological vision and strategic direction for the enterprise. driving the implementation of strategies for the achievement of corporate objectives; provides insight and expertise to help Libro remain a technologically innovative organization, and promotes the use of technology throughout the organization.Enterprise Architecture: Responsible for creating and maintaining a unified IT environment across the organization that supports enterprise strategy, scalability, increased responsiveness, and cost effectiveness.Technology and Systems: Oversees the multi-year technology roadmap including planning, selection, purchase, development, implementation, and integration of new technology, infrastructure, and systems to support achievement of corporate objectives. Ensures the organization is positioned for operational efficiency and effectiveness, delivering secure and reliable access for business functions throughout the organization and immediate response or resolution to operating problems.Banking Solutions: Develops a strategy, systems, and resource capability to effectively plan, develop, test, and execute digital banking and banking system objectives and enhancements; collaborates with senior leadership and business line leaders to identify areas where digital technology can be used to create efficiencies and enhance Staff and Owner experiences.Data Governance: Manages the development and implementation of defensive data strategies and systems to ensure Libro data is secure, accurate, and usable to achieve Libro's objectives.Cybersecurity: Establishes a comprehensive enterprise information strategy and security program to ensure the integrity, confidentiality, and availability of relevant data.Open Banking: Responsible for the strategy, governance, architecture, and enablement of Libro's evolution in an Open Banking context.Payments: Develop, implement, and sustain Libro's payment modernization strategy, including the management of payment solutions to ensure the needs of the business, working collaboratively within the Credit Union industry on system initiatives.Risk Management: Ensure staff embrace an appropriate risk management framework in a culture that encourages empowerment and smart risk-taking, and oversee operational workflows, processes . click apply for full job details Executive Positions