Senior Solutions Engineer / Pre-Sales Engineer [Dubai]
na Taurus SA
no
UAE
Publicado em January 10, 2024
Detalhes do emprego
Do you want to be part of a new entrepreneurial adventure and help build the next global FinTech, then we might just have the job for you. Taurus is a global leader in digital asset infrastructure for banks, public and private companies. Using blockchain technology, its platform covers cryptocurrencies, tokenized securities, tokenized assets (such as NFTs), digital currencies, and stablecoins. We are looking for ambitious and driven individuals to support our fast global growth.
Tasks
Taurus is looking for a Senior Solutions Engineer / Pre-Sales Engineer . You will work closely with customers and partners to provide creative solutions, successfully deliver implementations and offer resilient and high quality services. You have a driven work ethic, strong communication skills and a track record for providing high customer satisfaction. You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users. Being part of the Solutions Engineering team, you will be the bridge between our Engineering team and our client’s technical (i.e. IT, system administration, database, engineering, devops) teams. You will be responsible for the following activities:- Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation
- Leading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments
- Deliver advanced professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
- Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction
- Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services
- Work with customers to continuously improve Taurus's offering and learn customers’ needs and requirements
- Advocate customer needs/issues across Taurus
- Ensure the knowledge transfer on all aspects of Taurus products to partners and customers
- Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales
- Organize and improve technical and user documentation for customers
Requirements
- Proven experience as a Solutions Engineer/Pre-Sales Engineer, Solution Architect, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retention
- 8+ years of hands-on experience in integrating products in complex environments and organizations - financial services a plus
- Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
- Proven experience in various DevOps build and testing processes, releases management, products lifecycle management
- Strong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)
- Ability to deploy both simple and complex solutions and integrate them into already existing production environments
- Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python
- Impeccable written and verbal communication skills
- Eager to learn, highly focused on the target, team results-oriented
- Willing to travel regularly to visit customers
Benefits
- An opportunity to work at the intersection of digital assets and finance
- A skilled and experienced team, including world-renowned experts
- A fast-paced learning environment, entrepreneurial spirit and team spirit
- A great moment to join as the company grows and expands
- State-of-the-art technology and IT infrastructure
- Hybrid remote work and flexible working hours
- Fun team events
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