Customer Service Representative - Telecom Voice (Onsite Cebu City)
Detalhes do emprego
Select how often (in days) to receive an alert: Cebu, 07, PH, 6000 Description: Position Location: This position will require you to work onsite located at Lexmark Plaza 3, Cebu Business Park, Corner of Samar Loop, Cebu City, Philippines. At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener who AIMS HIGHER. REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and strong persuasion. Can you BE ONE .HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION ? JOIN OUR TEAM TODAY! We are hiring Customer Service Representatives - Voice for our new office in Cebu City, Philippines who will handle incoming customer service calls for a US major mobile wireless carrier. Customers calling in will need help with their bill, plan, coverage, technical support, and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and position solutions of value with every customer. RESPONSIBILITIES:
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard
- Prepare responses to customer inquiries based on pre-determined scripts & procedures
- Discover solutions using tools & resources to help resolve the customer’s problems
- Provide information about the customer’s current plans, products, & services
- Identify & promote new solutions in the form of selling products & services that align with the customer’s needs
- Navigate through multiple computer applications with speed & accuracy
- 18+ Years & High School Diploma or its equivalent
- Entry-level job with a minimum of 6 months of BPO (call center) experience or 1 customer serviceexperience if no BPO
- Strong command of the English language
- Customer focused personality & a desire to help people
- High computer proficiency & overall technical knowledge
- Professional positive attitude & courteous telephone etiquette
- Must be willing to work US hours - shifting schedules, evening, graveyard, weekends, and holidays
- Competitive base salary + performance-based incentives!
- Referral Bonuses
- Overtime available
- HMO coverage
- Life insurance upon joining
- 5 days paid emergency leave
- 12 days paid vacation leave
- 12 days paid sick leave
- State-of-the-art facilities & great work environment
- Paid training
- Opportunity for career growth within
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