Technical Advisor

Person Profile The Role: The successful candidate will be employed as a Technical Advisor within the Customer Service Department. The main responsibilities are to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies. While ensuring a customer focus, contribute to continuous improvement and business development. Close cooperation internally and with external departments for support is essential. Key Elements of the Role: Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC) Provision of on-site support, in emergency cases Preparation and delivery of technical reports on project / job completion Training of clients, employees, and apprentices both on-site and in-house Liaising with internal departments to eliminate faults and improve products Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities Develop and maintain KPI and targets Maintain a customer focused approach Ensure quality, environmental and Health & Safety standards are always maintained Contribute to Continuous Improvement and Quality Management Qualifications & Competencies Minimum: A third level qualification in engineering or applicable trade Working knowledge of MS office suite of programs Strong communication skills in written and spoken English Preferred: Experience in a similar technical support role Knowledge of PLCs and Variable Speed Drives (VSD) Competencies: Highly motivated with excellent organizational skills Work independently while also fitting into a team Willingness to self-learn and improve Positive attitude Strong communicator Have a careful, conscientious, and methodical approach #LCC Benefits We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn’t enough, we have an early finish on a Friday! We do not require the assistance of recruitment agencies for this role. #LCC The Company Liebherr Container Cranes Ltd. is one of the world's leading manufacturers of ship to shore cranes, rail mounted gantry cranes and rubber tyre gantry cranes. From its base in Killarney, Ireland, the company designs, builds and exports container cranes worldwide. Founded in 1958 as the first Liebherr factory outside of Germany, today, container cranes manufactured by Liebherr in Ireland are renowned for their quality, longevity and productivity. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Micheal Maher at: micheal.maher@liebherr.com. One Passion. Many Opportunities. Location Liebherr Container Cranes Ltd. Killarney Ireland (IE) Contact Micheal Maher micheal.maher@liebherr.com #J-18808-Ljbffr